Support Board
Date/Time: Fri, 07 Feb 2025 15:58:57 +0000
Quotes off
View Count: 670
| [2020-06-01 14:23:30] |
| Dennis B. - Posts: 286 |
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I have SC on one computer using the Denali data feed. On a separate computer I'm running the Rithmic trading platform, the quotes are anywhere from 3 to 10 points off, also the Rithmic numbers are moving much faster than SC. Everything was fine last week, but made the Data trade service settings switch this A.M. Is that the problem ?
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| [2020-06-01 14:28:59] |
| Dennis B. - Posts: 286 |
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Actually your quotes seem delayed somehow ?
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| [2020-06-01 15:02:31] |
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The reason you are not getting real-time data from the CME Group of exchanges, and instead delayed data, is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-01 15:27:34] |
| Dennis B. - Posts: 286 |
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Followed your instructions, but that's what I did this A.M. Quotes still way off and slow. Need phone support please. Like I said worked fine last week.
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| [2020-06-01 17:39:44] |
| Dennis B. - Posts: 286 |
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Called broker, their Rithmic quotes for ESM match right up with E-Signal. SC off by 2-3 points
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| [2020-06-01 18:38:49] |
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The first step is you need to be able to connect Sierra Chart to your Rithmic account. You need the necessary files for this. Refer to: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward Let us know when you are able to connect to Rithmic. Yes we can do telephone support but there is an extra cost for this and we are overwhelmingly busy today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 18:39:16
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| [2020-06-01 18:48:57] |
| Dennis B. - Posts: 286 |
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I read your instructions and will absolutely need phone support, I just upgraded to version 2115, will that be a problem ?
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| [2020-06-02 13:13:41] |
| John - SC Support - Posts: 37815 |
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Let us know when would be a good time for us to call, and be sure to specify the time zone. Also, make sure that your phone number at the following page is correct, as that is the number we will call: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-02 13:57:23] |
| Dennis B. - Posts: 286 |
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Here now, till 4pm EST.
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| [2020-06-02 14:22:34] |
| John - SC Support - Posts: 37815 |
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Got customer connected.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-02 14:56:17] |
| Dennis B. - Posts: 286 |
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Many thanks John...
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