Support Board
Date/Time: Mon, 25 Nov 2024 09:22:22 +0000
Not connecting to IB
View Count: 1364
| [2014-01-23 13:11:27] |
| Dodders - Posts: 20 |
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Since returning from 6 weeks leave and after upgrading Sierra Chart to 1080 Sierra Chart will not connect to Interactive Brokers. I have checked all the settings verses your documentation. Can you provide a solution, Thanks? Here is the log... Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-01-23 12:49:09 The network socket is connected. | 2014-01-23 12:49:09 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-01-23 12:49:09 TWS server version: 69 | 2014-01-23 12:49:09 IB: Connected. Waiting for account information. | 2014-01-23 12:49:09 IB Account information received. | 2014-01-23 12:49:09 Connected to IB Live account. | 2014-01-23 12:49:09 Connected to IB Financial Advisor account. | 2014-01-23 12:49:09 Next valid order ID: 1 | 2014-01-23 12:49:09 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-01-23 12:49:09 Message from IB: Market data farm connection is OK:eurofarm. IB Error Code: 2104. Request ID: -1. | 2014-01-23 12:49:09 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2014-01-23 12:49:09 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2014-01-23 12:49:09 Next valid order ID: 1 | 2014-01-23 12:49:09 IB Account information received. | 2014-01-23 12:49:09 Connected to IB Live account. | 2014-01-23 12:49:09 Connected to IB Financial Advisor account. | 2014-01-23 12:49:09 Connection timed out. Will disconnect and retry. | 2014-01-23 12:50:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-01-23 12:50:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-01-23 12:50:09 Disconnected from IB. | 2014-01-23 12:50:09 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-23 12:50:09 |
| [2014-01-23 15:54:37] |
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We are checking on this now. Please give us about 30 minutes to resolve it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-23 16:51:25] |
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We apologize for the delay. We now have this problem resolved. We are releasing version 1082 and it will become available in about 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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