Support Board
Date/Time: Mon, 25 Nov 2024 09:58:40 +0000
No Sierra Intraday and Historical Chart for the YM AND Rollover functionality
View Count: 1182
| [2014-01-22 19:11:16] |
| Marco Gundel1 - Posts: 18 |
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Hi Support Team, I hope you can help. I have just activated my SC Intraday and Historical Account with you. I am trading through Open E cry and when going to Find > Symbol I cannot select the contract. When manually entering it as "YMH4" I do get a chart though. This is not the case for the ES though for which I have a selection criteria. So far so good...as my new SC data feed is now activated I tried to get the data feed from you instead of from open e cry but the indicator that highlights that I use now your data [M] does not come up for the YM where as it does on the ES. I believe the YM is traded on the Cbot which should be part of the CME group or am I wrong? Is there something I am not doing correctly? My broker told me that I can trade the YM by entering for instance the symbol "YMH4". Furthermore when I try to do a rollover with your new functionality it will let me select the ES in the field Global Settings > Symbol settings so that I can specify the rollover rules. As I cannot select the YM in that field I cant do a rollover for the YM. Can you help please? Or is this a broker/open e-cry issue? |
| [2014-01-22 20:27:15] |
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You need to perform a Full Reset of the symbol settings as explained here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps There was a problem in some recent versions which caused some symbols not to be listed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-22 20:39:00] |
| Marco Gundel1 - Posts: 18 |
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Thank you Sierra Team, Works like a charm :-) All the best |
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