Support Board
Date/Time: Fri, 07 Feb 2025 09:09:16 +0000
Intraday charts download failed
View Count: 552
| [2020-05-26 14:29:29] |
| User36553 - Posts: 25 |
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Hi, I open my Sierra chart (v 2098)today and when I open my chartbook only historical chart can updated and the intraday chart failed to updated and than I download the latest sierra chart (v 2010) and install after the new version updated now the historical and intraday chart both fail to download up to date chart data. Date Time Of Last Edit: 2020-05-26 18:58:09
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 Download failed.PNG / V - Attached On 2020-05-26 14:28:28 UTC - Size: 62.08 KB - 210 views |
| [2020-05-26 18:41:25] |
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All of you users with this problem are using Rithmic. Refer to: Regarding Rithmic (Our Final Post on this Subject) Let us know if you need any help transitioning to our other recommended services. Also be aware that if you are using Service Package 3, the Sierra Chart Historical Data Service is no longer provided when using Rithmic. You need to change to the Advanced package 5. Instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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