Support Board
Date/Time: Fri, 07 Feb 2025 07:55:42 +0000
missing the first 20 minutes of Sunday 2020-05-17 data on MYM
View Count: 465
| [2020-05-22 20:48:14] |
| User731787 - Posts: 5 |
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I have tried delete and reload from Friday the 15th forward, verified chart settings have the correct time. Is there any other settings that could be affecting the first 20 minutes of that Sunday.
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| [2020-05-23 01:10:27] |
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For all of the possibilities of what the issue could be, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data One thing to check is the Session Times to make sure those are not filtering out the data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-23 02:21:54] |
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Actually we know why there is a problem. We will get this resolved by morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-23 10:40:17] |
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The missing data has now been patched. Follow the instructions here to download the data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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