Support Board
Date/Time: Fri, 07 Feb 2025 06:51:25 +0000
Error downloading historical intraday data
View Count: 700
| [2020-05-21 20:38:15] |
| User841513 - Posts: 15 |
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Hi, I am having problems with historical intraday data download from FXCM since few days ago. When trying to download, it gives me an error and nothing is downloaded and I don't see any error on the message log. (I am attaching an image with the error I get) Please forgive me if this is too obvious but I can't find a way around by searching the board. Can you please help me solve this? |
 message log.PNG / V - Attached On 2020-05-21 20:31:09 UTC - Size: 18.77 KB - 217 views problem downloading.JPG / V - Attached On 2020-05-21 20:31:18 UTC - Size: 18.39 KB - 238 views |
| [2020-05-22 01:35:35] |
| User841513 - Posts: 15 |
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I did a fresh install on another data folder but the error is still present. I am attaching the part of the message log that shows the error. |
Attachment Deleted. Private File |
| [2020-05-22 01:39:59] |
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We apologize for the delay with responding. We know why this is happening. We will take care of this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-22 01:40:05
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| [2020-05-22 01:43:50] |
| User841513 - Posts: 15 |
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Thanks!! I thought it was something on my end. Please let me know when solved
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| [2020-05-22 01:56:47] |
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It is partially resolved, one server is updated. Re-download the data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
You may need to do that twice. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-22 02:18:07] |
| User841513 - Posts: 15 |
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Thank you!. It is downloading now
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| [2020-05-22 13:49:25] |
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This is now fully resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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