Support Board
Date/Time: Fri, 07 Feb 2025 07:02:29 +0000
Serious glitch in Web Trading Panel
View Count: 663
| [2020-05-21 07:27:39] |
| Luke - Posts: 142 |
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- When you have several open orders, but only cancel one order, the cancel button will disappear not only for the canceled order, but also for all other still open orders, leaving you unable to cancel them through the web panel. - When placing a new order, the orange "cancel" button in the action column now pops up not only for the new open order, but also for all previous orders with order status "canceled". All cancel buttons disappear when the order that is currently open is canceled, but this should be fixed, so that, as before, there is only a "cancel" button for open orders Date Time Of Last Edit: 2020-05-21 07:28:40
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| [2020-05-21 08:52:33] |
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We are looking into this. Also, each order whether it it is already canceled, or filled or in an error state will have a cancel button.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-22 00:22:48
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| [2020-05-21 13:53:05] |
| Luke - Posts: 142 |
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Another problem with the Web Trading Panel: it keeps disconnecting every minute by itself (Windows 10 PC and Ipad IOS). I tried with different ISPs and connecting to all trading servers, same problem. The orange connect button will not work to reconnect, you need to either refresh the website or click one of the server links.
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| [2020-05-21 16:21:03] |
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So to confirm you keep the panel open, and within a minute you get disconnected. What browser are you using on your Windows 10 PC? Is it a laptop? And do you have power saving on? Sierra Chart Support |
| [2020-05-21 18:35:20] |
| Luke - Posts: 142 |
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Yes, I trade through my main PC, have an additional backup notebook with the web trading panel always open (windows 10, Chrome browser) plus I have an Ipad also always connected with the web trading panel opened (Chrome browser). The disconnections happen on all machines after about 1 minute, no power saving options turned on.
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| [2020-05-21 23:51:14] |
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We discovered the problem of why the connection was getting lost. This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-22 00:27:19] |
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Each order whether it it is already canceled, or filled or in an error state will have a cancel button. This is considered the safest way in case user wants to be able to cancel an order just to be certain in their mind it is actually canceled. Order lines clear after about a minute if they are no longer Open. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-22 00:28:28
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