Support Board
Date/Time: Fri, 07 Feb 2025 04:11:07 +0000
Invalid Chartbook file
View Count: 549
| [2020-05-19 18:55:28] |
| User556932 - Posts: 31 |
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Hi, Background: - I run two instances of SC. First is on my laptop which I use in SIM mode for testing and development. Second is on my VPS where I trade live. - I have been sending files from laptop to live environment using "Send file to user" capability, and file transfer has occurred no problem Problem: - I have tried to send two .cht, and in both cases I get the message "Invalid chartbook file: " with the file path following. - I thought it might have something to do with the .cht being created before v2092 Backup so created a brand new Chartbook to test. This new Chartbook got the same problem Any assistance you can provide to allow file transfer is appreciated. Thanks in advance |
| [2020-05-19 19:22:45] |
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What are the versions of the two installations of Sierra Chart? Make sure they are both up-to-date: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-19 21:06:47] |
| User556932 - Posts: 31 |
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hi thanks for your reply. I was on v2102 for both, but re downloaded anyway on both. I get the same "Invalid chartbook file" message. Any other ideas? |
| [2020-05-19 22:48:58] |
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Okay actually we misunderstood the problem. You are not even able to send the Chartbook and you are getting that error message. We have fixed this. Update to the latest prerelease: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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