Support Board
Date/Time: Fri, 07 Feb 2025 02:48:47 +0000
payment question
View Count: 552
| [2020-05-14 15:05:05] |
| User786017 - Posts: 19 |
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I just received a memo that I needed to make another payment or my service would be interupted in 3 days. But I just paid for a full year last month, so I don't know what's going on
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| [2020-05-14 19:58:27] |
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We see that you added the funds, so your account will renew on May 16, 2020. Our guess is that the email you received was just the reminder that it will be renewed, as we send that out to make sure that you are aware. If it was an email stating that you did not have enough funds, but you did have the amount in your account, then we can only guess that it was a timing issue in terms of when the email was generated versus when you deposited the funds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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