Support Board
Date/Time: Fri, 07 Feb 2025 03:24:02 +0000
DOM HIGHLIGHT BOX
View Count: 1014
| [2020-05-13 18:35:22] |
| User220914 - Posts: 239 |
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hi, after the most recent update my DOM highlight box which used to only encompass 1 price level is not going around 4 ticks or 4 price levels and is extremely distracting. is there a way to adjust this back to 1 price level please. thanks |
| [2020-05-13 20:42:32] |
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The highlight box will encompass the entire "cell" for a price level on the Trading DOM. Not sure how it would be 4 levels. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-13 20:42:39
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| [2020-05-13 22:33:25] |
| User220914 - Posts: 239 |
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i tried including a screenshot. it is a red box and a green box and it takes up 5 price levels and it never did this before. they only show up when mouse has scrolled over the dom
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 Screenshot_20200513-183001_Gallery.jpg / V - Attached On 2020-05-13 22:30:32 UTC - Size: 1.45 MB - 290 views Attachment Deleted. Screenshot_20200513-183001_Gallery.jpg / V - Attached On 2020-05-13 22:31:15 UTC - Size: 1.45 MB - 275 views |
| [2020-05-13 22:34:11] |
| User220914 - Posts: 239 |
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i used a screen shot because my mouse needs to be on the dom to see it
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| [2020-05-13 23:39:48] |
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Provide that Trading DOM by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-14 13:08:08] |
| User43540 - Posts: 7 |
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Same with me, the size of the frame is wrongly given by the "Horizontal Grid Line Increment" in "Scale Settings"
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| [2020-05-14 19:46:34] |
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We will solve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-15 14:31:55] |
| User220914 - Posts: 239 |
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Hi, are you guys working on this problem because it is really causing problems for my inorder to use this DOM functionality and it is wreaking havoc on my eyes and my ability to make any accurate trades off of the dom. have you guys found a solution yet? should those of us having problems with it immediately go back to a previous working version and is that always our best option would you say? just go back to one that work until you guys get it figured out which 'is usually pretty fast. thanks |
| [2020-05-15 15:47:13] |
| John - SC Support - Posts: 37808 |
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We have found the problem and have it fixed internally. The fix will be in the next Pre-Release (v 2106) when it becomes available. It should only be a couple of days. Just keep an eye on the main Sierra Chart webpage that shows the Release and Pre-Release on the right. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-15 19:42:50] |
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This has already been released. Update to pre-release 2105: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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