Support Board
Date/Time: Thu, 06 Feb 2025 22:28:53 +0000
symbol data missing
View Count: 651
| [2020-05-07 18:53:06] |
| User12089 - Posts: 365 |
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for the last two days, from time to time getting the following, after which there is only L1 data for ZB (which on top of that is probably delayed) Symbol Error - ZBM20_FUT_CBOT is unknown, unavailable, or improperly formatted. Symbol service code not specified. 2020-05-07 00:54:59.998 I could resolve the above ONLY by disconnecting and reconnecting SC to the SC Exchange Data Feed - this is obviously not a solution since in the meantime full order book data is lost ie not recorded and visualized |
| [2020-05-08 03:59:46] |
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It looks as though you may have inadvertently modified Symbol Settings causing a problem. First: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Second: Disable Use Custom Symbol Settings Values: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-08 04:00:01
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