Support Board
Date/Time: Wed, 12 Feb 2025 06:50:01 +0000
hello , i need to help .
View Count: 1562
| [2020-05-05 16:58:43] |
| User587476 - Posts: 29 |
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hello , i need to help . how to setup one account use DOM(depth of market)on two computer at the same time ？ thank you for your anwser.! Date Time Of Last Edit: 2020-09-18 10:34:49
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| [2020-05-05 19:24:31] |
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We need to move you to the Denali Exchange Data Feed: Denali Exchange Data Feed And you need to pay the CME exchange fees twice. We will start by moving you to the Denali feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-05 19:24:54
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| [2020-05-06 14:41:01] |
| John - SC Support - Posts: 37891 |
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We have moved you to the Denali Exchange Data Feed where you are setup to receive the Full CME Group with Market Depth. We refunded you the cost of the Denali Exchange Data Feed for the month of May since you have already paid for this on the Sierra Chart Exchange Data Feed. In order to activate a second computer connection we need for you to deposit enough funds to cover the cost of the Exchange Fees, which is a total of $31.20. Please let us know when you have added the funds and we can turn on the second connection for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-06 16:14:50] |
| John - SC Support - Posts: 37891 |
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We are not understanding which exchange you want to subscribe to instead of the Full CME Group with Market Depth. You can also deactivate and activate the exchanges yourself from this page (or look at their names and give us the exact name you need): https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed The costs for the Exchange Fees are not refundable. You do not need to do anything different with your Data/Trade Service Settings to receive the Denali Exchange Data Feed instead of the Sierra Chart Exchange Data Feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-06 17:10:59] |
| John - SC Support - Posts: 37891 |
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We have this setup now. You have the "Full CME Group with Market Depth" through the rest of this month (May) for 2 connections and then starting next month (June) it will just be the "CME with Market Depth" for 2 connections which will cost $20.80 for the Exchange Fees (the Denali Exchange Data Feed stays the same at $25.00). We credited your account for the extra $31.20 since it was our mistake in the way that this got setup. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-12 22:13:59] |
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You can have the Sierra Chart software running on up to 3 computers at the same time. There is an additional fee of $12.00 USD per connection above 2. Refer to the information here about allowing Sierra Chart to run on more than 2 computers at the same time: Sierra Chart Purchase and License Information: Licensing / Number of Systems But, even though you can get Sierra Chart on more than 2 systems, the CME only allows Non-Professional users to have a maximum of 2 data connections at the same time. For complete details and to manage this, refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-12 22:14:52
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| [2020-05-13 21:55:17] |
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The question we have is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: Software Login or Data Feed Connection Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-14 03:24:23] |
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We currently see you are logged into Sierra Chart on three different systems.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-20 11:52:09] |
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This is why we refunded you the $31.20 as noted in post #8.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-16 12:07:54] |
| User587476 - Posts: 29 |
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i want to Subscribe more 1 CME data source ，total is 3 CME data source ,thank your for you help .
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| [2020-09-18 10:34:07] |
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Maximum of two is allowed. We will help you with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-18 10:34:23
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| [2020-09-18 13:35:42] |
| John - SC Support - Posts: 37891 |
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You are already setup to receive the data on two separate computers. As stated above, it is not allowed to get it to a third.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-01 05:07:54] |
| User587476 - Posts: 29 |
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i have some questions, I want to reduce one CME data source ,total one cme data source , And I how to Take all users offline , change password can’t work , thank you Thank you for your help. Best Regards, |
| [2020-10-01 13:35:58] |
| John - SC Support - Posts: 37891 |
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It's just the opposite process. Go to the following page, and select the pulldown under Number of Systems (Computers) and select the option for 1 System(s). https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Note that since it is already October 1, you will have already paid for the 2 systems for this month. You can go ahead and make the change at any time, but you will continue to have available the data to 2 systems through the rest of October. We do not have a way to remove all users from the systems. It is up to you to manually exit from each computer on which Sierra Chart is running and connected using the same account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-01 14:33:48] |
| User587476 - Posts: 29 |
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I have a way, can i refund the money I paid in the previous year, so that the SC will expire immediately, and then I will pay again , i need |
| [2020-10-01 14:40:21] |
| User587476 - Posts: 29 |
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Please show me confirm the amount before refund money thank you for your help Date Time Of Last Edit: 2020-10-01 14:41:28
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| [2020-10-02 09:01:18] |
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You can see the Services Balance here: https://www.sierrachart.com/UserControlPanel.php The amount is too small to refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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