Support Board
Date/Time: Thu, 06 Feb 2025 19:55:57 +0000
Orders rejected
View Count: 654
| [2020-05-05 13:56:26] |
| User98657 - Posts: 331 |
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What does this mean? Trying to understand why i can't place orders on the 6E "TT Order Rejected. Rejected new order to avoid Crossing resting order." I have no resting orders. |
| [2020-05-05 14:07:41] |
| SC Support - Posts: 1927 |
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Please have your firm contact TT on this "TT Order Rejected. Rejected new order to avoid Crossing resting order."
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| [2020-05-06 08:51:29] |
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Our understanding of this is that this is an issue that was affecting this symbol and Advantage customers using TT. Advantage is working it out with TT. We hope it is resolved already.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-06 08:52:17
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| [2020-05-06 12:34:01] |
| User98657 - Posts: 331 |
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it is not, and i have not been given any kind of reasonable explaination.
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| [2020-05-06 18:10:49] |
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We are following up with TT about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-06 18:17:13] |
| User98657 - Posts: 331 |
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Thank you. It appears to be only the 6E, and only shorts, and it began sometime after 4/30 (I was able to place shorts on 4/30). |
| [2020-05-07 07:41:26] |
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TT is aware of the issue: We are looking to patch this friday, as long as testing proves successful.
They said they can perform a "reset" of the affected trading accounts to resolve this. But this is something the broker would have to request TT to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-07 07:42:00
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