Support Board
Date/Time: Fri, 29 Nov 2024 10:24:09 +0000
You have exhausted number of logons allowed per day
View Count: 2019
| [2020-05-04 20:20:42] |
| User557387 - Posts: 7 |
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Hi I posted a while ago regarding historical downloads every few minutes--I read some posts and I understand that you cannot help. ======= this was the subject at that time My SC is showing : Waiting to download historical data on the screen every few minutes ============ Datafeed is and always has been CQG FIX Trading Today , around 3:20 pm Eastern time I got this message and been booted out : You have exhausted number of logons allowed per day -- And I cannot reconnect anymore Pls see attached screen shot |
 You have exhausted number of logons per day.png / V - Attached On 2020-05-04 20:19:36 UTC - Size: 102.72 KB - 724 views |
| [2020-05-04 21:47:15] |
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We really recommend using the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service You will not have that problem with this service. Could you let us know who your broker is. They should support this service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-04 21:47:38
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| [2020-05-04 22:56:15] |
| User557387 - Posts: 7 |
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IRONBEAM, INC. 141 W. JACKSON BLVD. #2600 CHICAGO, IL 60604 |
| [2020-05-05 10:55:55] |
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Okay in this case you do need to stay with CQG for the time being until we work on an alternative solution with Iron Beam later in the year.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-05 10:57:31
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| [2020-05-14 22:40:11] |
| User557387 - Posts: 7 |
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I log on at 9-20 AM today and Sierra Charts booted me out at 13-20 pm with same message- exceed number of logons... I cannot used it anymore -- please think of something... thank you Adrian |
| [2020-05-15 00:48:31] |
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You mean CQG disconnected you. Not Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-18 22:31:13] |
| User557387 - Posts: 7 |
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Yes, CQG logged me out because as i stated above my platform -for some reason is trying to download historical data every few minutes And when it does that it probably requires a new login in the CQG server I copied here a portion of the Log: ======================== HD Request # 444 | Downloading Intraday chart data for F.US.ENQM20 to the file F.US.ENQM20.scid. Service: cqg | 2020-05-18 17:06:13.205 HD Request # 444 | Download start date-time: 2020-05-18 17:06:01.000 | 2020-05-18 17:06:13.206 HD Request # 444 | Using server: ds3.sierracharts.com port 10150 | 2020-05-18 17:06:13.206 Socket (1) | Creating socket. | 2020-05-18 17:06:13.206 Socket (1) | Connecting to IP: 65.182.172.42. | 2020-05-18 17:06:13.206 HD Request # 444 | Setting DTC encoding to Binary VLS | 2020-05-18 17:06:13.259 HD Request # 444 | Sending historical data logon request message. | 2020-05-18 17:06:13.259 HD Request # 444 | Requesting Intraday data. Start date-time: 2020-05-18 17:06:01. Record interval: 1. Symbol: F.US.ENQM20 | 2020-05-18 17:06:13.280 HD Request # 444 | Decompressing data. | 2020-05-18 17:06:13.301 HD Request # 444 | Receiving Intraday data for F.US.ENQM20 starting at 2020-05-18 17:06:01 | 2020-05-18 17:06:13.302 ====================== And I emailed my introducing broker also --look below what he had to say....: ========================= I personally use SC / CQG WebAPI with no issues,and I have many other clients using the same combo with no issues. Not sure why you are experiencing an issue...Which contract are you trying to load ? Also, did you download the most current version ?Please click on "Help" at the top of your SC platform,and then click on "Download Current Version". I am only tracking x 3 contracts ES , NQ and Micro Es Can you do something for this Historic data download to stop? so I can be able to use SC platform properly...? Thank you |
| [2020-05-19 00:29:09] |
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Historical data requests do not go through CQG. They go only to the Sierra Chart servers. And when it does that it probably requires a new login in the CQG server
No that is not the problem. It is the lost connections to CQG which is causing the downloading of missing historical data during that time of the reconnection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-19 00:29:19
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| [2020-05-27 23:57:16] |
| User557387 - Posts: 7 |
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I search the board and I tried using PORT 80 but that did not solve the problem. I just talked to CQG customer service explaining the situation and they said the following: '' Sierra Charts has to "" release the connection " to CQG server and clear the cache for my login number/ name" Can you do that - to make it functional again ? thanks |
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