Support Board
Date/Time: Thu, 06 Feb 2025 17:41:52 +0000
Still Cannot see micro symbols charts such as MESM20 - see image
View Count: 536
| [2020-05-04 19:52:48] |
| User278641 - Posts: 1 |
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Still Cannot see micro symbols charts such as MESM20 - see image Software version: 2092 32-bit | 2020-05-04 17:06:38.178 Primary Thread ID: 29260 | 2020-05-04 17:06:38.178 Enabled for: Sierra Chart Historical Data Service. | 2020-05-04 17:06:38.178 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-04 17:06:38.178 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-04 17:06:38.178 Current selected Data/Trading service: Trading Evaluator | 2020-05-04 17:06:38.178 Custom symbol settings values: enabled | 2020-05-04 17:06:38.178 Chart Update Interval: 500 | 2020-05-04 17:06:38.178 Intraday Data Storage Time Unit: 0 | 2020-05-04 17:06:38.178 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-04 17:06:38.178 2020-05-05 00:06:38 Local computer time | 2020-05-04 17:06:38.178 2020-05-04 21:06:38 Local computer time in UTC | 2020-05-04 17:06:38.178 2020-05-04 17:06:38 Local computer time in SC Time Zone | 2020-05-04 17:06:38.178 2020-05-04 19:53:26 Server time in UTC | 2020-05-04 17:06:38.178 Local computer UTC time and Server UTC time difference: 11 seconds. | 2020-05-04 17:06:38.178 Program path: D:\Siera\ | 2020-05-04 17:06:38.178 Data Files path: D:\Siera\Data\ | 2020-05-04 17:06:38.178 OS Version Number: 10.0 | 2020-05-04 17:06:38.178 Locale Setting: C | 2020-05-04 17:06:38.178 DLLs: UserContributedStudies_64.dll | 2020-05-04 17:06:38.178 DTC Client socket (1) | CloseSocket call. | 2020-05-04 17:08:43.490 Trading Evaluator | Disconnected. | 2020-05-04 17:08:43.490 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-04 17:08:43.490 Symbol settings could not be loaded because there are no applicable files to load. | 2020-05-04 17:08:43.490 Requested symbol settings for service code tradesimulation.dtctrading. Request ID: 2. | 2020-05-04 17:08:43.490 Current selected Data/Trading service: Trading Evaluator - Delayed | 2020-05-04 17:08:43.497 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-05-04 17:08:43.709 DTC Client socket (1) | Closed. | 2020-05-04 17:08:43.709 Symbol settings received. Request ID: 2. | 2020-05-04 17:08:44.159 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-05-04 17:08:44.981 Trading Evaluator - Delayed | Connecting to the server delayedevaluator.sierracharts.com. Port 11251 | 2020-05-04 17:08:47.974 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-05-04 17:08:48.273 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-05-04 17:08:48.273 Trading Evaluator - Delayed | Connected to server. | 2020-05-04 17:08:48.525 Trading Evaluator - Delayed | Starting socket receive thread. | 2020-05-04 17:08:48.525 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS | 2020-05-04 17:08:48.525 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2020-05-04 17:08:49.105 Trading Evaluator - Delayed | Sending logon request message. | 2020-05-04 17:08:49.105 Trading Evaluator - Delayed | Received logon response. | 2020-05-04 17:08:49.303 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2020-05-04 17:08:49.303 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2020-05-04 17:08:49.303 Trading Evaluator - Delayed | Connection error: Trade account not assigned. | 2020-05-04 17:08:49.303 * DTC Client socket (1) | CloseSocket call. | 2020-05-04 17:08:49.345 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-04 17:08:49.345 Trading Evaluator - Delayed | Disconnected. | 2020-05-04 17:08:49.346 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-05-04 17:08:49.539 DTC Client socket (1) | Closed. | 2020-05-04 17:08:49.539 Checking for new symbol settings. Requested symbol settings MD5 for service code tradesimulation.dtctrading. Request ID: 3. | 2020-05-04 17:09:12.586 Current selected Data/Trading service: Trading Evaluator | 2020-05-04 17:09:12.586 Symbol settings MD5 received. Request ID: 3. | 2020-05-04 17:09:13.058 Requested symbol settings for service code tradesimulation.dtctrading. Request ID: 4. | 2020-05-04 17:09:13.058 Symbol settings received. Request ID: 4. | 2020-05-04 17:09:13.646 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-05-04 17:09:13.725 Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2020-05-04 17:09:16.724 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-05-04 17:09:17.009 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-05-04 17:09:17.010 Trading Evaluator | Connected to server. | 2020-05-04 17:09:17.203 Trading Evaluator | Starting socket receive thread. | 2020-05-04 17:09:17.203 Trading Evaluator | Sending encoding request to server: Binary VLS | 2020-05-04 17:09:17.204 Trading Evaluator | Setting DTC encoding to Binary VLS | 2020-05-04 17:09:17.821 Trading Evaluator | Sending logon request message. | 2020-05-04 17:09:17.821 Trading Evaluator | Received logon response. | 2020-05-04 17:09:18.012 Trading Evaluator | Server Name: SC DTC Server. | 2020-05-04 17:09:18.012 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2020-05-04 17:09:18.013 Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2020-05-04 17:09:18.013 Trading Evaluator | Trading is supported. | 2020-05-04 17:09:18.013 Trading Evaluator | Order cancel and replace is supported. | 2020-05-04 17:09:18.013 Trading Evaluator | OCO Orders supported. | 2020-05-04 17:09:18.013 Trading Evaluator | Bracket Orders supported. | 2020-05-04 17:09:18.013 Trading Evaluator | Connected to data and trading server. | 2020-05-04 17:09:18.013 Triggering next historical data download in queue. | 2020-05-04 17:09:18.013 Triggering next historical data download in queue. | 2020-05-04 17:09:18.013 Triggering next historical data download in queue. | 2020-05-04 17:09:18.013 Triggering next historical data download in queue. | 2020-05-04 17:09:18.013 Using SC exchange feed2. Symbol: MES?## | 2020-05-04 17:09:18.118 Trading Evaluator | Starting real-time market data updates for: MESM20. ID: 1 | 2020-05-04 17:09:18.118 Trading Evaluator | Requesting security definition data for: MESM20. ID: 1 | 2020-05-04 17:09:18.118 Using SC exchange feed2. Symbol: MES?## | 2020-05-04 17:09:18.119 No historical data client is currently set to download historical Intraday data for MESM20. | 2020-05-04 17:09:18.119 Real-time Intraday chart data file updates started for MESM20 | 2020-05-04 17:09:18.119 Intraday chart data file opened for MESM20 | 2020-05-04 17:09:18.119 Symbol Error - MESM20 is unknown, unavailable, or improperly formatted. Market data requests not allowed | 2020-05-04 17:09:18.306 Trading Evaluator | Received security definition for symbol MESM20 | 2020-05-04 17:09:18.309 Date Time Of Last Edit: 2020-05-04 21:10:18
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 symbole problem.png / V - Attached On 2020-05-04 19:52:34 UTC - Size: 41.73 KB - 205 views |
| [2020-05-04 20:16:18] |
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You will need to use the Trading Evaluator-Delayed service but we want to understand why that chart is blank. It should at least have chart bars. Follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-04 20:16:38
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