Support Board
Date/Time: Thu, 06 Feb 2025 16:43:24 +0000
demo account with CQG web API
View Count: 5723
| [2020-04-30 20:54:53] |
| User252924 - Posts: 3 |
|
Hello, I would like to demo Sierra Chart with CQG. I signed up through AMP Futures for the demo. When I try to connect to the CQG web API, I get an error, that the username and password are wrong. I double and triple checked, that they are correct, with no spaces, and case sensitive. Please see the screenshots. I contacted CQG and they said "You are trying to log into a production environment instead of a demo environment. " Notice in my screenshot, that I do not have any option in the CQG Web API window to select between Demo or Live. Please advise. |
 Screenshot 2020-04-30 at 18.54.14.png / V - Attached On 2020-04-30 20:53:10 UTC - Size: 128.9 KB - 372 views Screenshot 2020-04-30 at 19.24.54.png / V - Attached On 2020-04-30 20:53:25 UTC - Size: 34.55 KB - 311 views |
| [2020-04-30 21:16:01] |
| User252924 - Posts: 3 |
|
Software version: 2092 32-bit | 2020-04-30 18:56:40.804 Primary Thread ID: 1476 | 2020-04-30 18:56:40.804 Usage end date: 2020-05-12 | 2020-04-30 18:56:40.804 Enabled for: Advanced Features 2. | 2020-04-30 18:56:40.804 Enabled for: Sierra Chart Historical Data Service. | 2020-04-30 18:56:40.804 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-30 18:56:40.804 Allow Support for Sierra Chart Data Feeds is disabled. | 2020-04-30 18:56:40.804 Current selected Data/Trading service: CQG WebAPI | 2020-04-30 18:56:40.804 Custom symbol settings values: enabled | 2020-04-30 18:56:40.804 Chart Update Interval: 500 | 2020-04-30 18:56:40.804 Intraday Data Storage Time Unit: 0 | 2020-04-30 18:56:40.804 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-04-30 18:56:40.804 2020-04-30 18:56:40 Local computer time | 2020-04-30 18:56:40.804 2020-04-30 16:56:40 Local computer time in UTC | 2020-04-30 18:56:40.804 2020-04-30 18:56:40 Local computer time in SC Time Zone | 2020-04-30 18:56:40.804 2020-04-30 16:35:56 Server time in UTC | 2020-04-30 18:56:40.804 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-04-30 18:56:40.804 Program path: C:\SierraChart\ | 2020-04-30 18:56:40.804 Data Files path: C:\SierraChart\Data\ | 2020-04-30 18:56:40.804 OS Version Number: 10.0 | 2020-04-30 18:56:40.805 Locale Setting: C | 2020-04-30 18:56:40.805 DLLs: UserContributedStudies_64.dll | 2020-04-30 18:56:40.805 CQG WebAPI | Connecting to server api.cqg.com | 2020-04-30 18:56:46.281 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-04-30 18:56:46.281 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-04-30 18:56:46.307 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2020-04-30 18:56:46.307 CQG WebSocket | Opening WebSocket. | 2020-04-30 18:56:46.349 CQG WebSocket | Sending WebSocket handshake. | 2020-04-30 18:56:46.349 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-04-30 18:56:46.517 CQG WebSocket | Server header | Connection: upgrade | 2020-04-30 18:56:46.517 CQG WebSocket | Server header | Sec-WebSocket-Accept: s6xipSZ6YgGLPawb+Zh1Bd4rNAY= | 2020-04-30 18:56:46.517 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-04-30 18:56:46.517 CQG WebSocket | Server header | Upgrade: websocket | 2020-04-30 18:56:46.517 CQG WebSocket | Server header | | 2020-04-30 18:56:46.517 CQG WebSocket | Web socket state is now open. | 2020-04-30 18:56:46.517 CQG WebAPI | WebSocket connected. | 2020-04-30 18:56:46.517 CQG WebAPI | Sending market data logon message. | 2020-04-30 18:56:46.517 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2020-04-30 18:56:46.997 CQG WebSocket socket (1) | CloseSocket call. | 2020-04-30 18:56:47.037 CQG WebAPI | Disconnected. | 2020-04-30 18:56:47.037 CQG WebAPI | Not reconnecting due to connection error condition. | 2020-04-30 18:56:47.037 CQG WebSocket | WebSocket closed. | 2020-04-30 18:56:47.037 CQG WebAPI | WebSocket closed. | 2020-04-30 18:56:47.037 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2020-04-30 18:56:47.047 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-04-30 18:56:47.047 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-04-30 18:56:47.047 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-04-30 18:56:47.092 CQG WebSocket socket (1) | Closed. | 2020-04-30 18:56:47.092 |
| [2020-04-30 21:51:19] |
| |
|
Sierra Chart does not support CQG demos: CQG Trading Platform Service: CQG Demo Accounts Not Supported You need to follow the instructions here instead: Basic Instructions for Sierra Chart Demo for Brokerage Customers Skip the steps that have already been completed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-30 21:51:24
|
| [2020-04-30 22:16:43] |
| User252924 - Posts: 3 |
|
Thank you for the info. Maybe you should also update AMP futures with this info. When I signed up to try a demo of Sierra Chart on the AMP futures website, I was also prompted to sign up for the CQG demo: https://demo.ampfutures.com/sierra-chart-cqg-demo-registration-form?__hstc=24674917.f3b9792c27beef2f8414adcbf29cbc24.1588155758906.1588173186184.1588185464646.6&submissionGuid=2a6bd874-d79e-4de7-87b9-1a6865f0ab61 "Thank you for taking the 1st Step to Getting Started using FREE Sierra Chart Real-Time Simulation Demo This is the form that will process your request to receive real-time demo credentials. After you fill out this form, you will receive an email directly from CQG within 15 minutes with your demo username/password." |
| [2020-04-30 23:18:31] |
| |
|
We have told them several times about this. But we cannot control what they have on their website. When it comes to trialing or demoing Sierra Chart there is no need to be involving CQG or any external service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: