Support Board
Date/Time: Mon, 25 Nov 2024 08:45:04 +0000
SSL socked shutdown multiple times
View Count: 1555
| [2014-01-17 09:11:38] |
| User60591 - Posts: 39 |
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Hi, I'm getting folowing message several times during the day, and in the past days I've been automaticly disconected and again connected to the feed also several times a day. LOG Message: Socket closed. No error. | 2014-01-17 10:02:38 The SSL socket was shut down successfully. | 2014-01-17 10:02:38 CTS Historical FIX Session: Socket connection was closed without any logout messages sent or received. | 2014-01-17 10:02:38 CTS Historical FIX Session: Disconnected. | 2014-01-17 10:02:38 Im connected to CTS. Can you pls tell me why is thiss happening because I'm testing spreadsheet automaed system and planning to go live in couple of weeks. I don't want to be experiencing multiple disconectins per day. thnx |
| [2014-01-17 09:32:37] |
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This indicates the remote CTS server closed the connection. What the reason is we do not know. Sierra Chart will reconnect five seconds later. We could reduce the reconnect time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-17 15:05:13] |
| User60591 - Posts: 39 |
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Ok but it happens to me several time me in a day, and if I will run in future automatic strategy live it's not a good thing.
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| [2014-01-17 17:33:24] |
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In the next release of Sierra Chart we will reduce the reconnect time. If you are getting disconnected from the server, could you contact CTS about this here: http://www.ctsfutures.com/contact.aspx Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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