Support Board
Date/Time: Thu, 06 Feb 2025 15:27:52 +0000
CTL_Userkey_failed
View Count: 558
| [2020-04-28 22:02:06] |
| User585019 - Posts: 27 |
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Hello, Someone shared their chartbook with me. Most of the charts pull up fine, but I can't make changes and noticed this message. LICERR:CTL_USERKEY_FAILED What exactly does that message mean? What do I need to do to clear that message? Thanks in advance. |
| [2020-04-28 23:54:16] |
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That is a message from a custom study and we do not know the meaning of it. Just remove the study that is causing it. The name of the study should be displayed to the left of it, hopefully. The custom study can use a function which would not display the chart and study name that it is on, in the message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-28 23:54:32
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