Support Board
Date/Time: Thu, 06 Feb 2025 12:26:42 +0000
FIX TT AMP Connection
View Count: 1216
| [2020-04-22 15:45:04] |
| User928999 - Posts: 10 |
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I received the following notice from Sierra Chart randomly and I'm wondering if it has anything to do with the data feed that I have just started with AMP. I would like to get the feed connected so that I can start using live data. Just wondering what the next steps are... Sierra Chart Account Name: XXXXXXXX Account Password Reset: https://www.sierrachart.com/PasswordReset.php Account Password Reset: https://www.sierrachart.com/PasswordReset.php Login Instructions: http://www.sierrachart.com/index.php?page=LoginInstructions.php&CAID=amp If you changed your password, then you will need to use this new password on each copy of Sierra Chart you have installed on all of your computer systems. To view and modify the login information on the Login window, and to ensure verification of your account information, do the following: 1- If Sierra Chart is running, select 'File >> Exit'. 2- Start Sierra Chart. There should be an icon for Sierra Chart on your desktop. If not, install Sierra Chart from this page: http://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php&CAID=amp 3- On the Sierra Chart Login window, if you see a button that says "Pending", then press the "Cancel" button to prevent an automatic login. 4- Enter your current Account Name (**) and Password on the Login window or verify they are correct. 5- Press the Login button. 6- If you have any trouble logging in, refer to the Login Problems section here: http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php&CAID=amp#LoginProblems Date Time Of Last Edit: 2020-04-22 18:24:41
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| [2020-04-22 18:35:31] |
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Yes it is related. AMP set you up with a different Sierra Chart account. You would want to login to it using these instructions: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-22 19:17:43] |
| User928999 - Posts: 10 |
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Great thanks, not sure if this procedure is mentioned anywhere in the data connection support documents but might be helpful to other users in the future to receive an explanation of why they were getting the change password email from SC if that makes sense on your end.
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| [2020-04-23 13:56:33] |
| User928999 - Posts: 10 |
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Figured out the problem, they say I only selected top of book which, I guess I thought I was supposed to select both top and bottom so when I selected top it automatically unselected the depth of market
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