Support Board
Date/Time: Thu, 06 Feb 2025 11:11:38 +0000
Account Balance Not Updating
View Count: 6102
| [2020-04-22 11:57:01] |
| User104854 - Posts: 457 |
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I recently switched data feeds to Denali/SC Routing and my account balance is not updating. Currently it is the morning of April 22 and I have not placed any trades so far today. When I click on the account balances window it is showing what the beginning balance was after end of day yesterday. Not the ending balance or current balance. I verified the amounts with my broker. I don't need it to update every second or anything but it's 1 day behind. How does this get fixed? Date Time Of Last Edit: 2020-04-22 12:12:50
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| [2020-04-22 19:39:35] |
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Sierra Chart does not have any control over this, and there is more information about this here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#UnsupportedPositionAndAccountBalanceFields Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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