Support Board
Date/Time: Thu, 06 Feb 2025 11:25:55 +0000
Charts not loading trading days.
View Count: 833
| [2020-04-20 17:57:26] |
| User802014 - Posts: 30 |
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When I set my chart to "Use Date Range" from 2020-02-01 to 2020-03-31, the chart only loads from Feb 1st through March 13th. I have been using this feature for about 5 years and have never had an issue. The "continuous future contract - volume rollover" and "automatically rollover futures symbol" are enabled. However, when I change the date range to be from 2020-02-01 through 2020-04-01, these dates all load fine, including the March 30 through 31st days. Any idea why this is happening? |
| [2020-04-21 02:11:32] |
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Can you tell us what the symbol of the chart is set to. And also update Sierra Chart to the current version: Software Download: Fast Update Based upon what we see, the version you have should be up-to-date enough but there has been recent work related to the settings you are referring to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-21 02:11:49
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| [2020-04-21 02:29:06] |
| User802014 - Posts: 30 |
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I am using the NQM20 June contract. I will update and see if that solves the issue.
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| [2020-04-21 12:46:53] |
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We do see the problem. We will work on a solution.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-22 10:43:20] |
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This has now been resolved and we are putting out a new release in about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-22 10:43:25
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| [2020-04-22 16:16:34] |
| User802014 - Posts: 30 |
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That was fast! Thanks!
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