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Date/Time: Thu, 06 Feb 2025 09:28:25 +0000



Connection Hold Up

View Count: 490

[2020-04-17 15:22:40]
JayShea - Posts: 92
Hello
Normally I have Sierra on 24/7. Windows did an update last night requiring complete shutdown and startup. I had v.2083 and attempted to install v.2086. I was told it was installed with errors.

When I attempt to access the account I'm told "Invalid Account Name or Password".

I have an account with Transact (for over a month now) and I put in my Username and Password with Transact but I get the Invalid message.

Help please.
JD Schaefer
jdrows
[2020-04-17 16:14:37]
Sierra Chart Engineering - Posts: 104368
You need to login with your Sierra Chart Account Name and Password:
Sierra Chart - Software Login Instructions: Software Login Instructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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