Support Board
Date/Time: Thu, 06 Feb 2025 05:07:26 +0000
Just updated But Unable to connect
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| [2020-04-11 14:52:35] |
| User14682 - Posts: 83 |
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Just updated sierra chart and am unable to connect. Pop up states Connection error message from service. Rithmic trading unsupported protocol version. Disconnecting. Update sierra chart. Please Help |
| [2020-04-11 22:22:03] |
| Sierra_Chart Engineering - Posts: 18297 |
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Another user reported this as well. The Rithmic bridge program was indicating version 7 but Sierra Chart requires version 8 of the DTC protocol. However, we ran a test and the bridge program is showing version 8. Maybe you are running an out of date version of the bridge program. The current one is attached. It needs to be placed in the Rim subfolder of the Sierra Chart installation folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-11 22:22:38
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 DTCBridge.exe - Attached On 2020-04-11 22:21:52 UTC - Size: 5.66 MB - 283 views |
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