Support Board
Date/Time: Thu, 06 Feb 2025 05:00:11 +0000
Big gaps in CL data
View Count: 820
| [2020-04-09 15:37:11] |
| jaxscott - Posts: 57 |
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I have tried every trick I know to get the data to reload (delete all data and download, download data for all historical charts, recreate a chart) but I cannot get the missing data that shows on this chart. What else should I be trying? I get data for all my other symbols just fine. CL has always been a nuisance in this regard...
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| [2020-04-09 19:01:38] |
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This is what we see: http://www.sierrachart.com/image.php?Image=158645886634.png Follow the instructions here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data (Re-Downloading Continuous Futures Contract Data) And if you are running a sub instance, use that procedure on the main instance of Sierra Chart first and then after in the sub instance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-09 19:02:56
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| [2020-04-09 19:20:47] |
| jaxscott - Posts: 57 |
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After completing the procedure (again) - no joy. As you can see, I have significant gaps every month, often as big as 2 weeks of missing data. |
| 2020-04-09_15-18-23.png / V - Attached On 2020-04-09 19:19:57 UTC - Size: 786.06 KB - 275 views |
| [2020-04-09 20:23:35] |
| John - SC Support - Posts: 37769 |
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Let us know when would be a good time to call and ensure that your phone number is correct here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-09 23:47:58] |
| jaxscott - Posts: 57 |
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OK, thank you. Phone info correct. If we can do tomorrow Friday 4/10 early afternoon? 1p/2p?
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| [2020-04-10 13:09:49] |
| John - SC Support - Posts: 37769 |
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We will give you a call at 1:00pm Eastern US time on Friday 4/10. Note that we call using Skype, so there will not be a phone number displayed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-10 15:34:44] |
| jaxscott - Posts: 57 |
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OK, looks like a call is not necessary. I went back into Symbol Settings and fiddled with the rollover method and put back to the "default" setting. That seems to have done the trick. Still not sure what the problem was, but 'tis solved. Thanks |
| [2020-04-10 16:39:55] |
| John - SC Support - Posts: 37769 |
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Great. Thanks for letting us know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-10 21:14:58] |
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Yes that is definitely going to cause a problem if you are changing the rollover related Symbol Settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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