Support Board
Date/Time: Thu, 06 Feb 2025 01:43:58 +0000
NVOL don't appear
View Count: 572
| [2020-04-06 15:17:58] |
| User696767 - Posts: 6 |
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NVOL (Market stats) candles don't appear in today's session. What can I do? Since friday. I've tried to download several times and wont works. Date Time Of Last Edit: 2020-04-06 15:19:12
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 Screenshot at Apr 06 10-52-06.png / V - Attached On 2020-04-06 15:17:28 UTC - Size: 288.34 KB - 232 views |
| [2020-04-06 17:38:30] |
| John - SC Support - Posts: 37769 |
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We are not seeing any issue with the data. If you are still having a problem, the follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for NVOL-SP. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-06 18:31:51] |
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Looks like there is a historical Intraday data downloading issue due to a connectivity problem from your location. Refer to the section here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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