Support Board
Date/Time: Wed, 05 Feb 2025 20:13:16 +0000
disconnection issues past 2 days
View Count: 573
| [2020-03-26 12:33:03] |
| User734688 - Posts: 23 |
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have sent Message Log for analysis I've not changed anything on my side... so can you help please... currently I cannot log in at all |
| [2020-03-26 18:14:54] |
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We see you are using Transact. First thing we want you to do is to update to the current version with Help >> Download Current Version. Instructions: Software Download: Fast Update After updating: Select Global Settings >> Data/Trade Service Settings. Set Service Setting >> Disable Market Data Connection to True. Then connect with File >> Connect to Data Feed. Let us know if you are still having a problem. You might with the Orders connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-26 18:16:00
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