Support Board
Date/Time: Wed, 05 Feb 2025 19:57:52 +0000
Reconnecting every 20 mins
View Count: 533
| [2020-03-26 01:31:26] |
| User996502 - Posts: 28 |
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Not sure why my sierra chart disconnects every 20 mins or so. Attached is the log. CQG WebSocket socket (2) | Socket gracefully closed by remote side. | 2020-03-25 20:57:36.286 CQG WebSocket socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-03-25 20:57:36.286 * CQG WebSocket socket (2) | CloseSocket call. | 2020-03-25 20:57:36.351 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2020-03-25 20:57:36.351 CQG WebAPI | WebSocket closed. | 2020-03-25 20:57:36.351 Connection to the external service has been lost. | 2020-03-25 20:57:36.351 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. | 2020-03-25 20:57:36.351 CQG WebSocket socket (0) | CloseSocket call. | 2020-03-25 20:57:36.372 CQG WebAPI | Disconnected. | 2020-03-25 20:57:36.377 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-25 20:57:36.377 CQG WebAPI | Connecting to server api.cqg.com | 2020-03-25 20:57:39.367 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-03-25 20:57:39.367 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2020-03-25 20:57:39.464 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2020-03-25 20:57:39.464 CQG WebSocket | Opening WebSocket. | 2020-03-25 20:57:39.512 CQG WebSocket | Sending WebSocket handshake. | 2020-03-25 20:57:39.512 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2020-03-25 20:57:41.352 CQG WebSocket socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-03-25 20:57:41.352 CQG WebSocket socket (2) | Closed. | 2020-03-25 20:57:41.352 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-03-25 20:57:41.531 CQG WebSocket | Server header | Connection: upgrade | 2020-03-25 20:57:41.531 CQG WebSocket | Server header | Sec-WebSocket-Accept: SZbHhkrW9J8nVVK0KVWfLmyFFpE= | 2020-03-25 20:57:41.531 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-03-25 20:57:41.531 CQG WebSocket | Server header | Upgrade: websocket | 2020-03-25 20:57:41.531 CQG WebSocket | Server header | | 2020-03-25 20:57:41.531 CQG WebSocket | Web socket state is now open. | 2020-03-25 20:57:41.531 CQG WebAPI | WebSocket connected. | 2020-03-25 20:57:41.531 CQG WebAPI | Sending market data logon message. | 2020-03-25 20:57:41.532 CQG WebAPI | Base Time: 2020-03-22T19:21:25. 2020-03-22 19:21:25 | 2020-03-25 20:57:41.720 CQG WebAPI | Logon successful. Session Token = GN5yq+Yo7bUhUYdHBhOVHuFunGp9Hl1YzxO3jjMMJfgCXtGg2qvqq5u9Ea2Tkpz3BYWWyUMzEHH | 2020-03-25 20:57:41.720 CQG WebAPI | Connected to data and trading server. | 2020-03-25 20:57:41.720 Triggering next historical data download in queue. | 2020-03-25 20:57:41.720 Triggering next historical data download in queue. | 2020-03-25 20:57:41.720 Triggering next historical data download in queue. | 2020-03-25 20:57:41.720 Triggering next historical data download in queue. | 2020-03-25 20:57:41.720 Updated verified funded futures trading account ending date to: 2020-04-15 00:57:42 | 2020-03-25 20:57:41.720 CQG WebAPI | Sending Trade Accounts request message. | 2020-03-25 20:57:41.724 Using SC exchange feed2. Symbol: F.US.MES?## | 2020-03-25 20:57:41.747 CQG WebAPI | Starting real-time market data updates for: F.US.MESM20. ID: 1 Service code: cqg | 2020-03-25 20:57:41.747 CQG WebAPI | Sending symbol resolution request for F.US.MESM20. ID: 645836 | 2020-03-25 20:57:41.747 CQG WebAPI | Requesting security definition data for: F.US.MESM20. ID: 1 | 2020-03-25 20:57:41.747 Using SC exchange feed2. Symbol: F.US.MES?## | 2020-03-25 20:57:41.747 Added historical Intraday data request for F.US.MESM20 to the queue. | 2020-03-25 20:57:41.747 Intraday data recording state for symbol F.US.MESM20 is set to download 'Pending'. | 2020-03-25 20:57:41.747 Triggering next historical data download in queue. | 2020-03-25 20:57:41.747 Delaying start of download for F.US.MESM20 | 2020-03-25 20:57:41.859 CQG WebAPI | Received symbol resolution report for symbol F.US.MESM20. Search Symbol: F.US.MESM20. Request ID: 645836. Contract ID: 1. | 2020-03-25 20:57:41.860 CQG WebAPI | Requesting market data for F.US.MESM20 | 2020-03-25 20:57:41.860 CQG WebAPI | Brokerage name: AMP. Account Name: 122971 | 2020-03-25 20:57:41.860 CQG WebAPI | Sending collateral subscribe request. | 2020-03-25 20:57:41.860 HD Request # 21 | Downloading Intraday chart data for F.US.MESM20 to the file F.US.MESM20.scid. Service: cqg | 2020-03-25 20:57:46.342 HD Request # 21 | Download start date-time: 2020-03-25 20:57:33.000 | 2020-03-25 20:57:46.342 HD Request # 21 | Using server: ds4.sierracharts.com port 10150 | 2020-03-25 20:57:46.343 Socket (1) | Creating socket. | 2020-03-25 20:57:46.344 Socket (1) | Connecting to IP: 192.81.56.146. | 2020-03-25 20:57:46.344 HD Request # 21 | Setting DTC encoding to Binary VLS | 2020-03-25 20:57:46.468 HD Request # 21 | Sending historical data logon request message. | 2020-03-25 20:57:46.468 CQG WebAPI | Sending positions subscribe request. RequestID: 645838 | 2020-03-25 20:57:46.712 CQG WebAPI | Sending orders subscribe request. RequestID=645839 | 2020-03-25 20:57:46.712 HD Request # 21 | Requesting Intraday data. Start date-time: 2020-03-25 20:57:33. Record interval: 0. Symbol: F.US.MESM20 | 2020-03-25 20:57:47.089 HD Request # 21 | Decompressing data. | 2020-03-25 20:57:47.157 HD Request # 21 | Receiving Intraday data for F.US.MESM20 starting at 2020-03-25 20:57:33 | 2020-03-25 20:57:47.157 Socket (1) | CloseSocket call. | 2020-03-25 20:57:47.158 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-25 20:57:47.158 Historical data download thread signaled to stop. | 2020-03-25 20:57:47.161 HD Request # 21 | Timestamp of first Intraday data file record written: 2020-03-25 20:57:38 | 2020-03-25 20:57:47.161 HD Request # 21 | Received 43 records from 2020-03-25 20:57:33.000 to 2020-03-25 20:57:45.008 (12.0 seconds) and wrote 40 records for F.US.MESM20 | 2020-03-25 20:57:47.161 HD Request # 21 | Completion time: 1s | 2020-03-25 20:57:47.169 HD Request # 21 | Intraday data download complete for F.US.MESM20. Unique request ID: 21 | 2020-03-25 20:57:47.169 Removing historical data download ID 21. | 2020-03-25 20:57:47.169 Real-time Intraday chart data file updates started for F.US.MESM20 | 2020-03-25 20:57:47.169 Intraday chart data file opened for F.US.MESM20 | 2020-03-25 20:57:47.169 HD Request # 21 | Enabling Intraday chart updating for symbol. | 2020-03-25 20:57:47.169 Triggering next historical data download in queue. | 2020-03-25 20:57:47.169 Socket (1) | Socket gracefully closed by remote side. | 2020-03-25 20:57:47.253 Socket (1) | Closed. | 2020-03-25 20:57:47.253 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESM20.scid | 2020-03-25 20:57:51.416 |
| [2020-03-26 05:15:16] |
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Refer to this section: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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