Support Board
Date/Time: Wed, 05 Feb 2025 22:52:45 +0000
BMF data problem
View Count: 880
| [2020-03-25 12:27:29] |
| rafalveslb - Posts: 12 |
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Good mornig. I already had the same problem some time ago. I´m not receiving the data for BMF. The charts are not been build. I took a screen image: http://www.sierrachart.com/image.php?Image=1572871664469.png The screen shot is old, but the problem is the same. Thank you. |
| [2020-03-25 13:14:04] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-25 13:19:59] |
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We have reported the problem to Barchart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-25 13:23:47] |
| rafalveslb - Posts: 12 |
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Ok, i will wait. Thank you.
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| [2020-03-25 15:37:47] |
| rafalveslb - Posts: 12 |
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I'm starting to received the signal for the XDJ20, but the UMJ20 remaing the same, no bars on the graphic.
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| [2020-03-25 18:24:07] |
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This is what Barchart said: "unexpected problems with the server that sends this data." And we have also told them about UMJ20. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-26 11:38:26] |
| User420291 - Posts: 44 |
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The UMJ20 remaing with the same problem. And its not getting the historic form yesterday as well. The last information i receive was the opening from tomorrow, just the first 30 minutes.
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| [2020-03-27 04:14:39] |
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We apologize for the delayed response and we did look at this contract earlier and we did see that it was updating during the trading day on 2020-03-26. So although you observed not receiving data, we did not observe a problem at the time we looked. The missing historical data is now patched. Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart We are working on another source for this data. So longer-term this issue will get resolved. This is just a time-consuming process on the business side we have to go through. We think Barchart obtains this data from CQG. So apparently CQG had a problem and then apparently Barchart had a problem as well, so we are facing problems from two sides. We really do apologize for this, and we are working to remedy the situation by supporting another source for this data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-27 04:16:33
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