Support Board
Date/Time: Wed, 05 Feb 2025 16:49:22 +0000
Slow dom update
View Count: 1404
| [2020-03-20 13:51:55] |
| Dazzer - Posts: 8 |
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Hi, I have Sierra Chart data (not denali) and since the recent volatility my sierra dom is updating much slower, its like it is updating in 1 second pulses. I have chart update settings set to 10 milliseconds. I have tried closing all other charts and chartbooks and only having 1 x dom open, still the same. Is Sierra chart data currently being restricted?
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| [2020-03-20 16:14:15] |
| John - SC Support - Posts: 37747 |
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No, there are no restrictions on the data. Please follow these intructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-20 16:39:14] |
| Dazzer - Posts: 8 |
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Hi, and thanks for the reply. The information I gave previously was incorrect. I have tested the following... My chartbook has 5 x charts with number bars and 5 x charts with bars and 2 x charts TPO and 1 x dom. If I have this setup the dom is slow, as I remove each of the other charts one by one the dom becomes quicker. It is only at full speed if I have 1 chart and 1 dom. I have a 1gb connection and brand new trading/gaming computer. Thanks |
| [2020-03-20 18:06:17] |
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First of all definitely do not use a 10 ms Chart Update Interval. We want you to look at this video: https://www.sierrachart.com/Videos/Improving_Sierra_Chart_Performance.mp4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-20 20:17:44] |
| Dazzer - Posts: 8 |
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Thank you - New instances rectified my problem.
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