Support Board
Date/Time: Wed, 05 Feb 2025 14:48:32 +0000
Charts are Freezing on Rollover to New Contract
View Count: 518
| [2020-03-16 16:47:17] |
| Michael W - Posts: 20 |
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I am unable to do anything with regards to using the Screenshot/Image function. Whole Chartbook and Sierra Chart freezes. I was able to maximize the Message Log before everything froze and I used a snipping tool to capture the entire page of the message log. I think the image is attached. |
 Annotation 2020-03-16 123457.png / V - Attached On 2020-03-16 16:36:53 UTC - Size: 69.6 KB - 196 views Attachment Deleted. |
| [2020-03-16 17:52:52] |
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Refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Also refer to this video: https://www.sierrachart.com/Videos/Improving_Sierra_Chart_Performance.mp4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-16 21:48:00] |
| Michael W - Posts: 20 |
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Great support video! Found and fixed my problem! you guys rock!
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