Support Board
Date/Time: Wed, 05 Feb 2025 16:01:41 +0000
Data not updating in real-time
View Count: 476
| [2020-03-16 15:33:55] |
| fxddubb - Posts: 1 |
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After logging in, I receive a message saying "Symbol Unknown. Real time data for instrument F.US.EP are not allowed. Please help resolve this issue. I also noticed that CQG Fix is no longer available. I'm connected to the CQG Web API DTS.
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| [2020-03-16 16:49:53] |
| John - SC Support - Posts: 37733 |
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We need you to log into this Support Board with an active Sierra Chart account. We do not provide support for non-active accounts.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-16 17:55:45] |
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Login with Help >> Support Board from within Sierra Chart, and then post a short message here letting us know that is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-16 17:56:22] |
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For the issue, refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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