Support Board
Date/Time: Sun, 22 Dec 2024 07:01:03 +0000
[Locked] - DOM lagging
View Count: 2678
| [2020-03-16 13:12:39] |
| User996502 - Posts: 28 |
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I am getting severe lag in DOM data. Is there anyway to figure out what's causing it? - Only have DOM open - Days to load it set to 1 day. - Intraday storage unit time is: 1 second - No studies on chart I've tried topic 30 but that did not help. System config: Core i7-8750H 32GB Ram Intel UHD 630 Nvidia GeForce GTX 1050 Ti |
Attachment Deleted. |
| [2020-03-16 18:21:05] |
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Not sure what you mean by lagging in this particular case, the video is not helpful to us in this regard. The relevant help topics will be: Prices / Data Falling Behind And: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often (You already said you reviewed this) If the problem is not a performance issue where you are noticing Sierra Chart user interface being not responsive at times, then we recommend changing to this service from CQG: Sierra Chart / Trading Technologies Futures Order Routing Service It is fully supported by AMP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-16 18:21:36
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| [2020-03-16 21:16:59] |
| User996502 - Posts: 28 |
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What's the difference between just CQG (what I have) vs Sierra Chart CQG? Do you offer trial for few days for this datafeed to see if it's any better? I'd rather not change it on AMP until I know for certain it solves the issue.
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| [2020-03-16 23:05:34] |
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Yes we can set you up a trial for the Denali Exchange Data Feed to use with CQG and see if it resolves the problem. We will work on that for you. No cost for this month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-17 00:12:19] |
| SC Support - Posts: 1902 |
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Hi User996502, please complete the Market Data Agreements for the Denali Feed below and we will set-up the rest. There would be no cost to you to test this live Data Feed in March. Thank you https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Documentation for Denali: Denali Exchange Data Feed |
| [2020-03-17 00:49:04] |
| User996502 - Posts: 28 |
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Ok completed
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| [2020-03-17 01:04:31] |
| SC Support - Posts: 1902 |
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Can you complete the Uniform Subscriber Agreement again please? The address information is missing. Thank you
Date Time Of Last Edit: 2020-03-17 01:04:58
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| [2020-03-17 01:12:55] |
| User996502 - Posts: 28 |
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Can you check now?
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| [2020-03-17 01:42:17] |
| SC Support - Posts: 1902 |
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The Denali Data Feed has been activated for you with the CME Group Market Depth Bundle, please let us know how this goes for you. Thank you Set-up instructions for the Denali Feed: Denali Exchange Data Feed: *Setup Instructions: Sierra Chart Software Instructions* Documentation on using the Denali Feed with a Trading Service: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Date Time Of Last Edit: 2020-03-17 03:06:33
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| [2020-03-19 10:27:41] |
| User996502 - Posts: 28 |
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The issue still persists after adding new datafeed. Any other suggestion you want me to try? I even tried in Linux to rule out driver issue. |
| [2020-03-19 17:01:15] |
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How much of a lag are you noticing? And if it relates to a performance issue in Sierra Chart, then refer to these instructions: Overview of Trading: Sierra Chart Configuration for Most Low Response Time Trading If it relates to the amount of market data bandwidth, then refer to: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-24 00:46:06] |
| User996502 - Posts: 28 |
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Well it's the DOM that's lagging. I don't know how to explain it but if you want to remote in, I can show you what it looks like.
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| [2020-04-07 01:02:12] |
| User996502 - Posts: 28 |
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Any help with this? I am still having issues and the dom is very laggy.
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| [2020-04-07 01:15:39] |
| SC Support - Posts: 1902 |
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Hi Parth, we see you are on the CQG WebAPI right now, not the Denali Data Feed. Can we do Remote Assistance session to check your set-up?
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| [2020-04-07 01:22:18] |
| User996502 - Posts: 28 |
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I was given Denali trial access. That expired and it did not help with the issue. Yes, let me know what I have to do for remote assistance. |
| [2020-04-07 06:39:12] |
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We first want you to follow the instructions here: Overview of Trading: Sierra Chart Configuration for Most Low Response Time Trading And also reduce the Chart Update Interval: Chart Settings: Chart Update Interval in Milliseconds (Chart >> Chart Settings >> Display >> Chart Update Interval menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-07 12:21:01] |
| User996502 - Posts: 28 |
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I tried both methods and non of them worked. I also did new installation of SC in new directory and its an issue.
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| [2020-04-07 19:37:37] |
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We do not see how we can provide more help then. How much of a lag are you noticing? If it is less than a second there is no one who will be able to help with that. You may want to try a different Internet connection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-07 19:38:00
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| [2020-04-07 21:50:31] |
| User996502 - Posts: 28 |
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Like I said, there is enough lag that I can't even use the DOM properly. I cannot follow any numbers on the DOM. Which defeats the purpose of the DOM. This is strictly Sierra Chart issue because I tried my connection on Jigsaw DOM(on same computer and internet) and that does not lag at all. So I'm not sure how you can say it's my internet. |
| [2020-04-09 11:59:52] |
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You are not answering our question. And we have given you more than enough information here. Refer to post #16. If the data is not lagging from the source or because of the Internet connection then post #16 makes reference to two items which will resolve the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-09 13:59:04] |
| User996502 - Posts: 28 |
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Check post #17, where I said I already tried both methods and it did not solve my issue.
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| [2020-08-28 03:28:41] |
| BlueVein - Posts: 34 |
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Did you ever figure it out? I have noticed that Jigsaw's DOM is more fluid and seems to refresh more frequently than Sierra's making that laggy effect. Have not been able to fix it on my end either. Was hoping with the new update to miliseconds it would fix it.
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| [2020-08-28 11:10:03] |
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No millisecond time stamping is irrelevant to this. This is strictly dependent upon the Chart Update Interval and the server and network connectivity. Also disable OpenGL: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Have you also tried the Denali exchange data feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-28 11:27:20] |
| User996502 - Posts: 28 |
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I did not figure it out yet and I still have support ticket open for this. Switched to Denali Exchange Data Feed like they suggested but that is not the issue. |
| [2020-08-28 14:34:06] |
| BlueVein - Posts: 34 |
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Yes I have tried it with different feeds to no success. Have also looked at others DOMs on Sierra same issue. Think its just the way they are built and to get the fluidity of a Jigsaw or TT DOM they would have to re-invent the wheel.
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