Support Board
Date/Time: Wed, 05 Feb 2025 14:06:18 +0000
Payment
View Count: 863
| [2020-03-15 19:19:34] |
| User865492 - Posts: 19 |
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I’m very confused on payment procedures. I put $140 into account so the payments can be applied but it’s still telling me that my services will end on March 16, 2020. Is there not a page where all services are listed and I can allocate each one of them for payment. Very confusing payment structure. How do I allocate payment toward the services so my services are not cut off? Thanks Hector |
| [2020-03-15 22:42:12] |
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. Is there not a page where all services are listed and I can allocate each one of them for payment. Yes.What you need to do is set the particular Service Package you want to use and the number of Months you want to pay for at a time. This is done here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Let us know if you need further help. Full documentation is here: Sierra Chart Purchase and License Information: Renewing Access You will see when once you read that over, that the payment structure is very straightforward. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-15 22:43:55
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| [2020-03-15 23:48:17] |
| User865492 - Posts: 19 |
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I think I did it right for the both of them. Actually I might have done the monthly base twice which was a mistake but oh well. Just want to make sure the Denali data service was paid because the options weren’t the same as the base monthly service.
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| [2020-03-16 00:41:56] |
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We can do a refund of the most recent usage time transaction if you want if there was more than one. The Denali Exchange data feed is active for your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-16 00:42:15
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| [2020-03-16 01:25:21] |
| User865492 - Posts: 19 |
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Please I would appreciate it on the refund. Am I up to date on the Denali, I can’t tell.
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| [2020-03-16 07:05:01] |
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We will do the refund for you in the morning. Regarding the data feed: Active Service: Denali Exchange Data Feed for All Services - Active until: 2020-03-31 23:59:59 UTC Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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