Support Board
Date/Time: Wed, 05 Feb 2025 14:11:41 +0000
doesnt show order and position on any charts
View Count: 572
| [2020-03-12 14:30:21] |
| lovelivelaught - Posts: 55 |
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Hello Suddenly my orders doesnt show order and position on any charts. |
| [2020-03-12 18:27:09] |
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We see you are using Rithmic. We have discontinued technical support for Rithmic. We recommend using this service instead: Sierra Chart / Trading Technologies Futures Order Routing Service In regards to the issue, we recommend reconnecting to Rithmic: File Menu: Procedure to Reconnect to the Data and Trade Servers And look at the orders and positions through the Trade Orders and Trade Positions Windows: Trading Information Windows Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-12 18:27:18
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| [2020-03-12 20:09:42] |
| lovelivelaught - Posts: 55 |
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Thank you for all your replies. I went through all links you provided.it looks like all issues that I have with on my platform are due to Rithmic. Reconnecting didn't help. I also have a lag price on all charts that I have compare to DOM and TPO ( I read all links you provided regarding this issue as well). I have account with Discount Trading and use Rithmic because of low margin they provide for S&P500. What are my options here?
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| [2020-03-13 03:48:20] |
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You should not be noticing price differences between charts within Sierra Chart . If you do there is some other explanation. This would not be due to the connected data feed. If you are referring to Deep Discount Trading, they also support CQG: CQG Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-13 03:48:34
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| [2020-03-13 19:29:24] |
| lovelivelaught - Posts: 55 |
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I figure out what was the problem. All my charts got rolled over to next month contract but DOM and TPO charts and thats why I had all that issues. Everything is working fine now. Thank you for all your help.
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| [2020-03-14 00:54:36] |
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That is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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