Support Board
Date/Time: Wed, 05 Feb 2025 08:38:42 +0000
Wrong Account No
View Count: 578
| [2020-03-05 02:08:58] |
| ZenAlchemist - Posts: 23 |
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I am getting this error when entering a live trade: SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Account does not exist.. Text: Parent order. Tag: RTY. Internal Order ID: 36934. Service Order ID: 543514. Symbol: M2KH20_FUT_CME. Account: AC116091 | 2020-03-04 17:28:03.922 * I will check with Amp. Maybe something is going on there. |
| [2020-03-05 06:38:44] |
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We will contact AMP about this. They never completed the account assignment to the order routing FIX connection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-05 14:47:53] |
| ZenAlchemist - Posts: 23 |
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It is now working. Thanks. However, the account balance does not show correctly: |
 2020-03-05 08_35_38-Account Balances.png / V - Attached On 2020-03-05 14:42:59 UTC - Size: 4.63 KB - 200 views |
| [2020-03-05 16:28:25] |
| ZenAlchemist - Posts: 23 |
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Account balance is showing correctly now. thanks
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