Support Board
Date/Time: Wed, 05 Feb 2025 11:47:35 +0000
sierra is hanging up on me
View Count: 693
| [2020-03-04 15:41:20] |
| brent d seymour - Posts: 5 |
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it's been taking longer to start over the last few days. i've changed nothing, but today i cannot get it to finish opening at all, it's just spinning away. please, i need to get this resolved quickly. i'm happy to pay for the remote assistance, but i need to get this taken care of. thanks, brent |
| [2020-03-04 17:16:10] |
| John - SC Support - Posts: 37728 |
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Let us know if you are still having a problem and if so when we can call and see what is happening. Make sure your phone number here is correct for us to call: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-04 18:34:52] |
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First refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-05 16:38:43] |
| brent d seymour - Posts: 5 |
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I have been through the items on the support board. The issue is that it had been loading very quickly, then it slowed down despite me changing nothing, then I reduced the number of charts and chartbooks. This sped it up somewhat, but whereas it used to get loaded up very quickly, it's now taking 10-15 minutes to load. I'm really not sure where the issue resides.
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| [2020-03-06 10:09:52] |
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30.12 explains how to improve chart data loading times: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.12 - Intraday Data Storage Time Unit. Historical Data Record Time Frame. Also refer to this video: https://www.sierrachart.com/Videos/Study_Calculation_Time.wmv We can still give you a call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-06 12:49:19] |
| brent d seymour - Posts: 5 |
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It is very frustrating that I keep getting pointed to the support board and that my question is never actually addressed. The point is that the behavior of SC has changed at a point when I had not made any changes to it. Changing the 'historical record time frame' may indeed have an impact, but it does not address the fact that SC was working for me, and then it wasn't working nearly as well, seemingly out of the blue. As someone who purchased the full version of Ninja and has used probably 10 different trading platforms, I love SC and think it's the absolute best. I really do. I'm happy to pay for support, even. But this support process of having to use a board and go back and forth and not just being able to get a hold of someone is extremely frustrating. |
| [2020-03-06 16:16:32] |
| John - SC Support - Posts: 37728 |
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Let us know when would be a good time for us to call and we can connect and see what might be happening.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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