Support Board
Date/Time: Wed, 05 Feb 2025 09:37:21 +0000
Lost VIX Data Feed as of 3/1/2020
View Count: 561
| [2020-03-02 19:12:40] |
| User279754 - Posts: 38 |
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I subscribe to the Sierra Chart Real-Time Exchange Data Feed. I use it for real-time VIX data. I noticed that the feed stopped today. I use this data as a primary input for my automated trading systems, so it is crucial to me. Please advise on what I need to do to re-establish the data feed. I looked at my account control panel and I appear to be all paid up and have a credit on account and it also appears to state that I still have this service attached to my account, so I'm not sure what the issue is.
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| [2020-03-02 20:01:33] |
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We see no problem with the $VIX symbol on the server. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-02 21:45:08] |
| User279754 - Posts: 38 |
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I believe I found the issue--I have a second instance of Sierra Chart running on a separate machine that was connected to SC Data; however, I had those both running concurrently for a couple weeks with no issue, so I hadn't considered that may be the problem at first. Do I just need to request a second SC data feed if I wish to run them both concurrently? Thank you for the quick response! |
| [2020-03-02 22:05:18] |
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The problem is likely what is described here: Notice: Sierra Chart/Barchart Exchange Data Feed You do need to pay for a second real-time connection and a second exchange fee and we are working on support for that. It should be out in 2 to 3 days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 22:05:57
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