Support Board
Date/Time: Wed, 05 Feb 2025 06:53:06 +0000
Account username and password error
View Count: 518
| [2020-02-27 17:33:38] |
| User986642 - Posts: 5 |
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I haven't modified my trading account's password,but when I tried to connect to sierra chart order routing service it notified me that my account password is incorrect. Software version: 2034 64-bit | 2020-02-27 15:14:39.133 Usage end date: 2020-03-26 | 2020-02-27 15:14:39.133 Enabled for: Advanced Features 2. | 2020-02-27 15:14:39.133 Enabled for: Sierra Chart Historical Data Service. | 2020-02-27 15:14:39.133 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-02-27 15:14:39.133 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-02-27 15:14:39.133 Enabled for exchange2: CME (Trading Account Required) | 2020-02-27 15:14:39.133 Enabled for exchange2: CBOT (Trading Account Required) | 2020-02-27 15:14:39.133 Enabled for exchange2: COMEX (Trading Account Required) | 2020-02-27 15:14:39.133 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-02-27 15:14:39.133 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-27 15:14:39.133 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-02-27 15:14:39.133 Custom symbol settings values: enabled | 2020-02-27 15:14:39.133 Chart Update Interval: 500 | 2020-02-27 15:14:39.133 Intraday Data Storage Time Unit: 0 | 2020-02-27 15:14:39.133 Time Zone: +00:00:00 (UTC+00) | 2020-02-27 15:14:39.133 2020-02-27 23:14:39 Local computer time | 2020-02-27 15:14:39.133 2020-02-27 15:14:39 Local computer time in UTC | 2020-02-27 15:14:39.133 2020-02-27 15:14:39 Local computer time in SC Time Zone | 2020-02-27 15:14:39.133 Program path: H:\SCC\ | 2020-02-27 15:14:39.133 Data Files path: H:\SCC\Data\ | 2020-02-27 15:14:39.133 OS Version Number: 10.0 | 2020-02-27 15:14:39.134 Locale Setting: C | 2020-02-27 15:14:39.134 DLLs: TicinoMathV3.0.dll, TicinoMathV3.0_64.dll, UserContributedStudies_64.dll | 2020-02-27 15:14:39.134 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-02-27 15:14:41.929 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-02-27 15:14:41.930 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-02-27 15:14:41.930 SC Futures Order Routing/Data | Connected to server. | 2020-02-27 15:14:42.190 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-02-27 15:14:42.190 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-02-27 15:14:42.190 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-02-27 15:14:44.011 SC Futures Order Routing/Data | Sending logon request message. | 2020-02-27 15:14:44.011 SC Futures Order Routing/Data | Received logon response. | 2020-02-27 15:14:44.276 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-02-27 15:14:44.276 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-02-27 15:14:44.276 SC Futures Order Routing/Data | Connection error: Username or Password is incorrect. | 2020-02-27 15:14:44.276 * DTC Client socket (1) | CloseSocket call. | 2020-02-27 15:14:44.284 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-27 15:14:44.284 SC Futures Order Routing/Data | Disconnected. | 2020-02-27 15:14:44.284 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-02-27 15:14:44.543 DTC Client socket (1) | Closed. | 2020-02-27 15:14:44.543 |
| [2020-02-27 19:10:34] |
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Restart Sierra Chart and enable the Force Login option: Sierra Chart - Software Login Instructions: Forced Login If there still is a problem we will need to reset your account password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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