Support Board
Date/Time: Wed, 05 Feb 2025 04:11:17 +0000
NO REAL TIME DATA FEED
View Count: 504
| [2020-02-25 01:53:44] |
| User712893 - Posts: 11 |
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My Broker is AMP Clearing, Denali Data Feed with CQG Order Routing (full order book for CME). My AMP Clearing initial new account setup is "Sierra Chart - CQG" My AMP Clearing Sierra Chart Version is "Package 5 $25/month charged to my AMP Account" I funded a Sierra Chart Account with $50, signed Agreements and completed all To Do items. I Selected the Full CME Group Exchange ($15.75/month) In Sierra charts, I selected CQG WebAPI [trading] in Data/Trade Services, entered username, password, and successfully connected. TradePro Academy supplied my Chartbook. The chart symbol is F.US.EPH20 I can download data history, but no streaming data. I executed Translate Symbols to Current Service. I see an orange box with error message, "Symbol is unknown. Click for symbol information. Real-time data for instrument F.US.EP are not allowed. Historical Download Complete." Under Service Settings, I only have the following: Username, Password, Allow Server to Drop Data (False), and Log Real-Time Market Data Messages (False). It DOES NOT show a "Connect to Market Data Server" Setting. I think I must be connected if historical data is downloaded. I'm running Sierra Chart version 2054 64-bit How do I get real time data? |
| [2020-02-25 03:51:06] |
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Update Sierra Chart to the latest prerelease which is now 2056 , by following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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