Support Board
Date/Time: Wed, 05 Feb 2025 04:46:09 +0000
Negative account balance
View Count: 619
| [2020-02-24 04:47:38] |
| User83932 - Posts: 2 |
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Hi! How is possible that my account balance is $-35,76? My last payment was $40 on 28. 1. 2020. My monthly fee is around $25. So I should have at least around $15. |
| [2020-02-24 15:06:38] |
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Please refer to your View Order Fills Transaction Log: https://www.sierrachart.com/UserControlPanel.php?page=OrderFillTransactionLog&Year=2020 You can see that for 2020-02 your Order Fill Fees where 49.8 USD. Sierra Chart Support |
| [2020-02-25 06:10:16] |
| User83932 - Posts: 2 |
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Order fill fee? I have never paid order fill fees to Sierra Chart. Is it something new? I thought I only pay order fill fees to my Brooker. Isn't it like that?
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| [2020-02-25 07:21:41] |
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This is explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#FAQ_WhyDoYouChargePerContractForOrderRouting This is no different than the $0.10/contract fee would pay CQG for order routing. Who is your broker? They should not be billing you any transaction fees. Only commissions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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