Support Board
Date/Time: Wed, 05 Feb 2025 04:01:41 +0000
AMP Symbols Not Loading
View Count: 624
| [2020-02-21 22:41:23] |
| User969241 - Posts: 110 |
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I searched for the E-Mini NQ and placed this symbol in my chart NQH20_FUT_CME. I am with AMP brokerage. My screens don't load any data. It is just black and doesn't try to load anything.
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| [2020-02-22 07:15:21] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-22 12:02:28] |
| User969241 - Posts: 110 |
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Software version: 2052 32-bit | 2020-02-22 07:01:25.965 Enabled for: Sierra Chart Historical Data Service. | 2020-02-22 07:01:25.965 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-22 07:01:25.965 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-02-22 07:01:25.965 Custom symbol settings values: disabled | 2020-02-22 07:01:25.965 Chart Update Interval: 500 | 2020-02-22 07:01:25.965 Intraday Data Storage Time Unit: 1 | 2020-02-22 07:01:25.965 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-22 07:01:25.965 2020-02-22 07:01:25 Local computer time | 2020-02-22 07:01:25.965 2020-02-22 12:01:25 Local computer time in UTC | 2020-02-22 07:01:25.965 2020-02-22 07:01:25 Local computer time in SC Time Zone | 2020-02-22 07:01:25.965 2020-02-22 12:00:32 Server time in UTC | 2020-02-22 07:01:25.965 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-02-22 07:01:25.965 Program path: C:\SierraChart\ | 2020-02-22 07:01:25.965 Data Files path: C:\SierraChart\Data\ | 2020-02-22 07:01:25.965 OS Version Number: 10.0 | 2020-02-22 07:01:25.965 Locale Setting: C | 2020-02-22 07:01:25.965 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-02-22 07:01:25.965 |
| [2020-02-23 05:05:12] |
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This log does not provide us what we asked for. Follow through all of the instructions above. (Post #2)
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-23 12:14:24] |
| User969241 - Posts: 110 |
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Software version: 2052 32-bit | 2020-02-23 07:12:11.555 Enabled for: Sierra Chart Historical Data Service. | 2020-02-23 07:12:11.555 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-23 07:12:11.555 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-02-23 07:12:11.555 Custom symbol settings values: disabled | 2020-02-23 07:12:11.555 Chart Update Interval: 500 | 2020-02-23 07:12:11.555 Intraday Data Storage Time Unit: 1 | 2020-02-23 07:12:11.555 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-23 07:12:11.555 2020-02-23 07:12:11 Local computer time | 2020-02-23 07:12:11.555 2020-02-23 12:12:11 Local computer time in UTC | 2020-02-23 07:12:11.555 2020-02-23 07:12:11 Local computer time in SC Time Zone | 2020-02-23 07:12:11.555 2020-02-23 12:10:00 Server time in UTC | 2020-02-23 07:12:11.555 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-02-23 07:12:11.555 Program path: C:\SierraChart\ | 2020-02-23 07:12:11.555 Data Files path: C:\SierraChart\Data\ | 2020-02-23 07:12:11.555 OS Version Number: 10.0 | 2020-02-23 07:12:11.555 Locale Setting: C | 2020-02-23 07:12:11.555 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-02-23 07:12:11.555 ----------------------- This was the result of exactly what the instruction said to do |
| [2020-02-23 12:15:12] |
| User969241 - Posts: 110 |
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Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.486 Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.486 No historical data client is currently set to download historical Intraday data for NQH20_FUT_CME. | 2020-02-23 07:13:47.486 Real-time Intraday chart data file updates started for NQH20_FUT_CME | 2020-02-23 07:13:47.486 Opened cached Intraday file: C:\SierraChart\Data\NQH20_FUT_CME.scid | 2020-02-23 07:13:47.486 Intraday chart data file opened for NQH20_FUT_CME | 2020-02-23 07:13:47.486 Reloading all charts with filename: NQH20_FUT_CME.scid | 2020-02-23 07:13:47.486 Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.617 Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.617 NQH20_FUT_CME 10.00 Range #1 | Reloading chart. | 2020-02-23 07:13:47.617 NQH20_FUT_CME 10.00 Range #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH20_FUT_CME.scid | 2020-02-23 07:13:47.621 Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.908 Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.908 NQH20_FUT_CME 3.00 Range #3 | Reloading chart. | 2020-02-23 07:13:47.908 NQH20_FUT_CME 3.00 Range #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH20_FUT_CME.scid | 2020-02-23 07:13:47.912 Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.916 Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.916 NQH20_FUT_CME 40.00 Range #5 | Reloading chart. | 2020-02-23 07:13:47.916 NQH20_FUT_CME 40.00 Range #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH20_FUT_CME.scid | 2020-02-23 07:13:47.920 |
| [2020-02-23 23:22:54] |
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Could we call you and look at this using remote assistance? Could you please set your current telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-23 23:22:59
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| [2020-02-23 23:35:39] |
| User969241 - Posts: 110 |
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Thanks. Updated. When will you call?
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| [2020-02-23 23:44:35] |
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Calling right now
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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