Support Board
Date/Time: Wed, 05 Feb 2025 04:11:23 +0000
Order Routing
View Count: 515
| [2020-02-20 15:32:47] |
| manav.kumar - Posts: 1 |
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Hi SC, I am running the latest version(2054) and I have assigned my authorised trading account XGMKM after communicating with Ray from Sierra. The netting has also been enabled but I am unable to connect specifically to order routing server. I am recieving real time data on SC data feed. Attached is the message log: SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-02-20 10:25:09.182 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-02-20 10:25:09.182 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-02-20 10:25:09.183 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-02-20 10:25:30.185 * DTC Client socket (1) | CloseSocket call. | 2020-02-20 10:25:30.185 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-02-20 10:25:30.185 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-20 10:25:30.185 DTC Client socket (1) | Closed. | 2020-02-20 10:25:30.185 DTC Client socket (0) | CloseSocket call. | 2020-02-20 10:25:30.196 SC Futures Order Routing/Data | Disconnected. | 2020-02-20 10:25:30.196 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-02-20 10:25:30.197 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-02-20 10:25:31.195 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-02-20 10:25:31.285 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-02-20 10:25:31.285 |
| [2020-02-20 17:57:32] |
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This is going to be caused most likely by a firewall on your side. Refer to this section here about this: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-20 17:57:51
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