Support Board
Date/Time: Mon, 25 Nov 2024 04:00:36 +0000
Realtime data does not work for ES
View Count: 1220
| [2014-01-06 14:48:52] |
| pdrastich - Posts: 4 |
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Realtime data does not work for ES, historical backfill works fine.
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| [2014-01-06 15:32:21] |
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Post a message log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2014-01-06 17:59:59] |
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There currently is a problem with the multicast feeds that carry the ES and some other symbols from the CME to one of our servers. We did notice this problem earlier today and we restored the data feed, but later there continued to be a problem. We have prevented users from connecting to that server and downloading historical data from that server. You should be fine now. If you are missing any data in your Intraday charts, follow the instructions and help topic 7.1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData We do apologize for the late reply, we have been monitoring this and taking steps in the background to resolve the problem. There is a basic procedure to follow in this particular case: Select File >> Disconnect Select File >> Connect to Data Feed to go to the other server. Only one of the servers was affected. If you are missing data, follow the instructions in help topic 7.1. This is all that has to be done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-06 18:00:33
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