Support Board
Date/Time: Tue, 24 Dec 2024 02:32:38 +0000
[Locked] - levels in dom only 5
View Count: 1022
| [2014-01-06 08:12:33] |
| User19052 - Posts: 13 |
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hi I see only 5 levels for all instruments, why so few? I have live account on CTS datafeed with a live account, but t4 platform shows to me more levels, on ES - 10 |
| [2014-01-06 08:48:17] |
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This was due to some limitations with the FIX based data feed in its initial release from CTS. We can safely increase this to 10 in our next release because it supports incremental updates. We will do that. But this will only be for the Simulation server for the time being since CTS has only released incremental refresh messages in the simulation environment until it is well tested.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-06 10:00:32
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| [2014-01-06 08:52:43] |
| User19052 - Posts: 13 |
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ok
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| [2015-10-19 10:22:00] |
| Cavalry3162 - Posts: 523 |
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Hello support, after updating to the newest prerelease i am experiencing this issue too. i see only 5 levels where i had 10 befor the update. i am on cqg / deepdiscounttrading please advise. thanks, Andreas Date Time Of Last Edit: 2015-10-19 10:22:46
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| [2015-10-19 10:38:00] |
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This thread is not related to the issue you are having. Nothing has changed with CQG market data processing recently in Sierra Chart. If there is a problem or limitation with market depth it will be on the CQG side which is not within our control. However, start a new Support Request about this and show an image of the market depth window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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