Support Board
Date/Time: Wed, 05 Feb 2025 07:00:41 +0000
Data gap
View Count: 993
| [2020-02-05 18:40:30] |
| User90003 - Posts: 21 |
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Good day I have a problem, if I put my computer to sleep and turn it on again, some of my tick data will not load: https://i.imgur.com/Juu3Mww.png My connection is through GAIN / Capital OEC. Is it your fault or should I contact Gain Capital ? Thanke you |
| [2020-02-05 21:50:10] |
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Do not contact Gain Capital about this. This is our responsibility to help you with this. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-05 21:50:39
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| [2020-02-06 08:07:30] |
| User90003 - Posts: 21 |
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Hello. OK, here is log after Delete All Data and Download. https://i.imgur.com/Z6OHALU.png Software version: 2043 64-bit | 2020-02-06 09:02:08.141 Usage end date: 2020-03-28 | 2020-02-06 09:02:08.141 Enabled for: Advanced Features 2. | 2020-02-06 09:02:08.141 Enabled for: Sierra Chart Historical Data Service. | 2020-02-06 09:02:08.141 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-02-06 09:02:08.141 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-06 09:02:08.141 Current selected Data/Trading service: GAIN Capital/OEC | 2020-02-06 09:02:08.141 Custom symbol settings values: disabled | 2020-02-06 09:02:08.141 Chart Update Interval: 200 | 2020-02-06 09:02:08.141 Intraday Data Storage Time Unit: 0 | 2020-02-06 09:02:08.141 Time Zone: +01:00:00 (SAST+01DT+01,M3.2.0/02:00,M10.5.0/02:00) | 2020-02-06 09:02:08.141 2020-02-06 09:02:08 Local computer time | 2020-02-06 09:02:08.141 2020-02-06 08:02:08 Local computer time in UTC | 2020-02-06 09:02:08.141 2020-02-06 09:02:08 Local computer time in SC Time Zone | 2020-02-06 09:02:08.141 2020-02-04 07:46:35 Server time in UTC | 2020-02-06 09:02:08.141 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-02-06 09:02:08.141 Program path: C:\SierraChart\ | 2020-02-06 09:02:08.141 Data Files path: C:\SierraChart\Data\ | 2020-02-06 09:02:08.141 OS Version Number: 10.0 | 2020-02-06 09:02:08.143 Locale Setting: C | 2020-02-06 09:02:08.143 DLLs: fims_dr.dll, fims_vc.dll, fims_volatilni_usecka.dll, intraday.dll, tradingpool142.dll, tradingpool225.dll, tradingpool225_64.dll, tradingpoolV4.dll, tradingpoolV4_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, WemMarketOrdersV2.dll, WemMarketOrdersV3.dll, WemMarketOrdersV3_64.dll, WMOv4.dll, WMOv4_64.dll | 2020-02-06 09:02:08.143 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:49.976 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: NQH20 | 2020-02-06 09:02:49.976 Added historical Intraday data request for NQH20 to the queue. | 2020-02-06 09:02:49.977 Intraday data recording state for symbol NQH20 is set to download 'Pending'. | 2020-02-06 09:02:49.977 Triggering next historical data download in queue. | 2020-02-06 09:02:49.977 HD Request # 73 | Downloading Intraday chart data for NQH20 to the file NQH20.scid. Service: cme | 2020-02-06 09:02:49.977 HD Request # 73 | Download start date-time: 2020-02-06 08:24:24.000 | 2020-02-06 09:02:49.978 HD Request # 73 | Disabling Intraday chart updating for symbol. | 2020-02-06 09:02:49.978 HD Request # 73 | Using server: ds23.sierracharts.com port 10149 | 2020-02-06 09:02:49.978 Socket (1) | Creating socket. | 2020-02-06 09:02:49.978 Socket (1) | Connecting to IP: 216.1.90.130. | 2020-02-06 09:02:49.978 HD Request # 73 | Setting DTC encoding to Binary VLS | 2020-02-06 09:02:50.257 HD Request # 73 | Sending historical data logon request message. | 2020-02-06 09:02:50.257 HD Request # 73 | Requesting Intraday data. Start date-time: 2020-02-06 08:24:24. Record interval: 0. Symbol: NQH20 | 2020-02-06 09:02:50.854 HD Request # 73 | Decompressing data. | 2020-02-06 09:02:50.990 HD Request # 73 | Receiving Intraday data for NQH20 starting at 2020-02-06 08:24:24 | 2020-02-06 09:02:51.135 HD Request # 73 | Truncating file to starting date-time of 2020-02-06 08:24:24.000 | 2020-02-06 09:02:51.135 Socket (1) | CloseSocket call. | 2020-02-06 09:02:51.136 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-06 09:02:51.136 Historical data download thread signaled to stop. | 2020-02-06 09:02:51.159 HD Request # 73 | Timestamp of first Intraday data file record written: 2020-02-06 08:24:24 | 2020-02-06 09:02:51.159 HD Request # 73 | Received 2655 records from 2020-02-06 08:24:24.000 to 2020-02-06 08:52:50.000 (28.4 minutes) and wrote 2655 records for NQH20 | 2020-02-06 09:02:51.159 HD Request # 73 | Completion time: 2s | 2020-02-06 09:02:51.159 HD Request # 73 | Intraday data download complete for NQH20. Unique request ID: 72 | 2020-02-06 09:02:51.159 Removing historical data download ID 72. | 2020-02-06 09:02:51.159 Real-time Intraday chart data file updates started for NQH20 | 2020-02-06 09:02:51.159 Intraday chart data file opened for NQH20 | 2020-02-06 09:02:51.159 HD Request # 73 | Enabling Intraday chart updating for symbol. | 2020-02-06 09:02:51.159 NQH20 [C] #1 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 NQH20 1 Sec #2 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 NQH20 [C] 2 Min #7 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 NQH20 [C] #1 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 NQH20 5 Min #3 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 NQH20 5 Min #11 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 NQH20 1 Sec #12 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 NQH20 1 Sec #1 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 NQH20/MNQH20 1 Sec #3 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 NQH20 [C] 2 Min #4 | Flagging to reload Intraday data on download completion. | 2020-02-06 09:02:51.159 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.159 GAIN Capital/OEC | Using primary service for historical data for NQH20 | 2020-02-06 09:02:51.159 Added historical Intraday data request for NQH20 to the queue. | 2020-02-06 09:02:51.159 Intraday data recording state for symbol NQH20 is set to download 'Pending'. | 2020-02-06 09:02:51.159 Triggering next historical data download in queue. | 2020-02-06 09:02:51.159 Triggering next historical data download in queue. | 2020-02-06 09:02:51.159 HD Request # 74 | Downloading Intraday chart data for NQH20 to the file NQH20.scid. Service: oec | 2020-02-06 09:02:51.159 HD Request # 74 | Download start date-time: 2020-02-06 08:52:50.000 | 2020-02-06 09:02:51.161 Socket (1) | Socket gracefully closed by remote side. | 2020-02-06 09:02:51.270 Socket (1) | Closed. | 2020-02-06 09:02:51.270 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.480 NQH20 [C] 2 Min #4 | Reloading chart. | 2020-02-06 09:02:51.480 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.497 NQH20 [C] #1 | Reloading chart. | 2020-02-06 09:02:51.497 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.542 NQH20 1 Sec #2 | Reloading chart. | 2020-02-06 09:02:51.543 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.579 NQH20 5 Min #11 | Reloading chart. | 2020-02-06 09:02:51.579 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.593 NQH20 5 Min #3 | Reloading chart. | 2020-02-06 09:02:51.593 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.609 NQH20 1 Sec #12 | Reloading chart. | 2020-02-06 09:02:51.610 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.630 NQH20 1 Sec #1 | Reloading chart. | 2020-02-06 09:02:51.630 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.654 NQH20/MNQH20 1 Sec #3 | Reloading chart. | 2020-02-06 09:02:51.655 HD Request # 74 | Receiving Intraday data for NQH20 starting at 2020-02-06 08:52:50 | 2020-02-06 09:02:51.673 HD Request # 74 | Timestamp of first Intraday data file record written: 2020-02-06 08:52:52 | 2020-02-06 09:02:51.676 HD Request # 74 | Received 2255 records from 2020-02-06 08:52:50.000 to 2020-02-06 09:02:52.010 (10.0 minutes) and wrote 2254 records for NQH20 | 2020-02-06 09:02:51.676 HD Request # 74 | Completion time: 0s | 2020-02-06 09:02:51.678 HD Request # 74 | Intraday data download complete for NQH20. Unique request ID: 73 | 2020-02-06 09:02:51.678 Removing historical data download ID 73. | 2020-02-06 09:02:51.678 Real-time Intraday chart data file updates started for NQH20 | 2020-02-06 09:02:51.678 Intraday chart data file opened for NQH20 | 2020-02-06 09:02:51.678 HD Request # 74 | Enabling Intraday chart updating for symbol. | 2020-02-06 09:02:51.678 Triggering next historical data download in queue. | 2020-02-06 09:02:51.678 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.713 NQH20 [C] 2 Min #7 | Reloading chart. | 2020-02-06 09:02:51.714 Using SC exchange feed2. Symbol: NQ?## | 2020-02-06 09:02:51.738 NQH20 [C] #1 | Reloading chart. | 2020-02-06 09:02:51.738 NQH20 1 Sec #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:51.982 NQH20 1 Sec #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:52.354 NQH20 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:52.959 Opened cached Intraday file: C:\SierraChart\Data\NQH20.scid | 2020-02-06 09:02:54.255 NQH20 1 Sec #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:55.020 NQH20/MNQH20 1 Sec #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:55.307 NQH20 5 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:55.986 NQH20 5 Min #11 | Study: tradingpool.cz | Making HTTP request. | 2020-02-06 09:02:55.990 Chart #11 has tagged chart #1 for full recalculation. Chartbook: NQ.cht | 2020-02-06 09:02:56.006 Chart #11 has tagged chart #7 for full recalculation. Chartbook: NQ.cht | 2020-02-06 09:02:56.006 NQH20 [C] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:56.026 Chart #11 has tagged chart #1 for full recalculation. Chartbook: NQ.cht | 2020-02-06 09:02:56.152 NQH20 [C] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:56.277 Chart: NQH20 5 Min #11 | Study: tradingpool.cz | !!!!!!!!!!!!!!!!!! API FALSE !!!!!!!!!!!!!!!!!! | 2020-02-06 09:02:56.371 * NQH20 [C] 2 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:57.286 NQH20 [C] 2 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-06 09:02:57.589 Chart #7 has tagged chart #2 for full recalculation. Chartbook: NQ.cht | 2020-02-06 09:02:57.639 NQH20 1 Sec #2 | Performing a full recalculation because it has been tagged. Chartbook: NQ.cht | 2020-02-06 09:02:57.816 |
| [2020-02-06 11:11:16] |
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We do not observe any problem from this Message Log. And we do not accept images from other sites. We will not look at those. Provided image of the chart following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-06 11:42:55] |
| User90003 - Posts: 21 |
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OK. Here is uploaded graph after Delete All Data and Download. http://www.sierrachart.com/image.php?Image=158098920417.png and Here is log after Delete All Data and Download. Date Time Of Last Edit: 2020-02-06 19:01:11
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| [2020-02-06 19:03:35] |
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What you are referring to is there is not Bid Volume and Ask Volume data for the most recent 10 minutes of data downloaded. We will resolve that in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-21 08:57:34] |
| User90003 - Posts: 21 |
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Hello Today I update Sierrachart to a new version and I still have 10 minute data gaps. When will this bug be fixed? Thanke you Radomir |
| [2020-02-26 13:15:17] |
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Not sure we can do any better but we will look at this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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