Support Board
Date/Time: Tue, 04 Feb 2025 18:56:34 +0000
Data Stream IB Issues with New upgrade of Sierra
View Count: 580
| [2020-02-04 18:53:03] |
| M2m48 - Posts: 10 |
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Finding major lag between daily chart and going to 1 minute chart on various symbols after recent upgrade. Have no studies that would be loaded for the 32 vs 64 bit, the lag is at times from 20 seconds to no change whatsoever. Data Stream from IB, and around 80 symbols opened Any help would be most appreciated. |
| [2020-02-04 19:17:19] |
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You need to change to the Advanced Service Package 5 as explained in the notes here for version 2036 to be able to use the much faster Sierra Chart Historical Data service with interactive brokers: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2036 To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-04 19:18:14
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