Support Board
Date/Time: Tue, 04 Feb 2025 18:34:48 +0000
problem with trial data feed
View Count: 589
| [2020-02-04 11:21:32] |
| Sadlo - Posts: 1 |
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Hello, today I have activated trial data feed from Sierra but even if I submitted all the agreements and set the date/trade service setting as SC Sierra, my feed is not working. Can you help me please?
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| [2020-02-04 21:14:28] |
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Everything looks correctly setup on our end. One thing to be aware of is that you only activated the CME E-Mini exchange, so you only have access to the symbols listed here: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Futures#GBLX Also, be sure you use File >> Find Symbol to select the symbol for a chart to open. If you are still having trouble after doing the above, then let us know a symbol that you are having problems with and follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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