Support Board
Date/Time: Tue, 04 Feb 2025 19:52:52 +0000
Please help me get back online
View Count: 542
| [2020-02-03 16:13:35] |
| Asif - Posts: 5 |
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I don't know why your settings are such. up until Friday everything was fine, today I'm not able to connect. the error message is as follows: Connection error message from service: CQG FIX Trading| Trader is not enabled to use FIX Connection. Contact you FCM|Date-Time I logged in my account on Sierra charts and there is one notice: Notice: To continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month. If you have already performed this step, then disregard this notice. I don't know how to do that. please help me connect Sierra Chart to my live trading account which is with Advantage Futures. Thank you |
| [2020-02-03 17:34:50] |
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Update Sierra Chart to the current version and if necessary you need to contact your broker and have them enable your CQG account for the "CQG Web API" for Sierra Chart. Here are instructions to update Sierra Chart to the current version: Software Download: Fast Update CQG FIX has been discontinued. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-03 19:40:10
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| [2020-02-03 19:40:26] |
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Post above has been updated. Let us know if you need more help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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