Support Board
Date/Time: Tue, 04 Feb 2025 20:09:25 +0000
Trades completed in the new version (2040) are missing in Trade Activity Log
View Count: 653
| [2020-01-29 16:18:59] |
| User28315 - Posts: 10 |
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Hello! Today I made some trades in version 2028. Then I updated SierraChart to version 2040 and made 3 trades. After relaunch SierraChart 2040 last 3 trades are missing. These trades are missing in Trade Activity Log. These trades are not added to DPL in Trading DOM. I rolled back SierraChart to version 2028. Missing trades visible in Trade Activity Log. I'm using Rithmic paper trading connection. |
| [2020-01-29 18:43:00] |
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After relaunch SierraChart 2040 last 3 trades are missing. Make sure you have the controls set properly on the Trade Activity Log to see them:Trade Activity Log: Viewing Historical Trade Activity Otherwise, there definitely should not be a problem with this. So we are unsure of the issue in your case. There is nothing wrong on the Sierra Chart side with this. Maybe the problem is just that the query has not completed and is taking a long time. That would be probably the best explanation. Also when running 2040, disconnect from the data feed with File >> Disconnect and select Global Settings >> Convert Trade Activity Format Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-29 19:47:02
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| [2020-01-29 19:26:56] |
| User28315 - Posts: 10 |
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After select Convert Trade Activity Format DPL is 0. In Trade Activity Log I see all my trades if I selected All Accounts. If I selected current account Trade Activity Log is clear.
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| [2020-01-29 19:47:59] |
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Therefore, the problem is with the Trade Account field. Look at that field and see what it is set to for the order Fills. Instructions: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-29 19:48:44
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| [2020-01-29 20:07:19] |
| User28315 - Posts: 10 |
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I see my account in Trade Account field.
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| [2020-01-30 10:29:20] |
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We want you to provide the trade activity log file for the particular date you are seeing a problem with and we will look. Instructions: Trade Activity Log: Providing Trade Activity Log File to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-30 10:34:55] |
| User28315 - Posts: 10 |
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File from yesterday.
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Private File |
| [2020-01-30 20:18:34] |
| Sierra_Chart Engineering - Posts: 18249 |
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We will resolve this issue in the next release coming out in a day or two.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-30 20:48:12] |
| User28315 - Posts: 10 |
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Thank you!
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| [2020-01-31 10:30:13] |
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This is now resolved. Update to prerelease 2042: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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