Support Board
Date/Time: Tue, 04 Feb 2025 16:40:50 +0000
Activate package 5 with transact
View Count: 701
| [2020-01-29 13:48:36] |
| User358559 - Posts: 15 |
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Please active package 5.I mistakenly posted payment in wrong account. It is now in transact account but service package 5 will not open. As I pay you direct, not transact. How long is this suppose to take please. Thank you |
| [2020-01-29 19:37:41] |
| Sierra_Chart Engineering - Posts: 18246 |
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We will get back to you on this. This account is associated with Transact and we can not make changes to it in its current state.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-29 19:46:55] |
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If you intend to pay for usage time directly, we would need to move the money to your direct Sierra Chart account and activate Service Package 5 there.
Sierra Chart Support |
| [2020-01-29 21:22:07] |
| User358559 - Posts: 15 |
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I am confused and frustrated.. Originally, 11/22/2019 after making payment in this account I was charged by you for service PKg 5 @ the 30% discount. Here are the instructions and comments from you in this account... 11/22 I ask:I am with transact and asked them to enable me to get the service 5 package direct from SC. I opted out of transact platforms and they said I was now enabled to pay you direct. Added usage credit. Unable to add pkg 5 as it says not available.Please advise thank you your response 11/22/2019.. We apologize for the delay. We are doing this now. We only yesterday worked out the procedure with this, and we have to be careful with how this is handled to make sure billing is correct. And one of our developers was not available this morning to double check the procedure. IF the money needs to be transferred back to other account then please do so. You advised me, yesterday to request transfer of payment to this account. Apparently we had a misunderstanding.... I just want pkg 5 @ the Transact 30% discount.. Please advise. I would like to get this completed ASAP. Thank you |
| [2020-01-30 02:08:23] |
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We have transferred the Services Balance over. Some usage time was added to your account so that you have login to Sierra Chart right now. Please refer to the Direct Sierra Chart Account documentation here: Direct Sierra Chart Account The currently available discounts are here: Description of Service Packages and Pricing: Multiple Month Purchase Discount To get the 30% discount, you need to prepay for 1 year. Sierra Chart Support |
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